[SOLVED]Seagate External Expansion Desktop Stopped Working
January 22nd, 2020
The LED keeps on blinking, i get the device connected sound of windows. But it wont show up on the PC.
Please Help!
Try another USB port
Try it in another PC
Power supplies sometimes play up on those things but then they usually go dead.
It may be possible to remove the hard drive from the case and connect it directly to a spare sata socket in your PC.
This should prove if it be the drive or the enclosure at fault.
Good luck!
and how do i do that? ( Open the Case and thing)
This thing has a seperate adapter for the power connection
its still got warranty but they refused to recover the data
The 3 Seagate externals I’ve had die required destruction of the cases. One was a dead drive and the other two had dead circuit boards but the drives were still good. You have to decide how important the data is and whether you want to void the warranty. Google “open” or “remove drive from” and then the model number of your drive. Or post the model # here and maybe someone has had some experience with that drive. For future reference, WD externals just slip apart.
Here’s something..
http://www.gearhack.com/myink/ViewPage.php?file=docs/Seagate%20Expansion%20External%20Drive%20Disassembly
Seagate Expansion STBV2000300
Crack the case; do whatever you can to get your data (if you don’t have it backed up), and get thyself another brand.
I hadn’t noticed the problem with Seagate quality (or the decline of it) myself until I made the ‘mistake’. The fact that you managed to get almost 2 years is quite remarkable
Here’s a video that might help. Not best quality.
https://www.youtube.com/watch?v=JRG3lzxA3Yo
Ok I have cracked open the case but i cannot seem to get it to show on my pc. It shows up on BIOS but not on the pc or windows disk management
You connecting the drive direct via a sata data and power cable to your PC motherboard & PSU ?
You could try an app like Acronis Disk Director and see if that shows anything.
Do you hear it at least clank or crunch or click or the like?
@ yes i am using a sata power cable and sata cable to connect the disk directly to the cpu just like an internal hard disk, it shows up in the boot priority,hard disk selection and the likes of the same in the BIOS menu but nothing in the OS, Gonna try the acronis Disk director right now
@ yes it seems like the disk is spinning like usual
The disk platters could have collapsed.
I do this (it does work as a last resort for getting your important files)
– stick the drive in a freezer bag wrapped in paper towel
– leave it there for about 4 hours
– remove and connect; the drive is often connected
– copy your most important files first as once the drive heats back up, the platters will collapse again
– repeat (this won’t work forever)
The theory has something to do with the molecules expanding, pushing apart the platters.
STBV2000300 is the Model # of the USB enclosure. The internal HDD should have its own number, Example: (ST2000DM001) or similar.
the internal’s Model is ST2000DM001 (did u guessed it?)
It can be helpful to know the exact description of the drive to further recovery efforts.
It can be helpful to know the exact description of the drive to further recovery efforts.
a quick google gives us:
Seagate Barracuda ST2000DM001 2TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5″ Internal Hard Drive Bare Drive
So your ordinary entry level DAS drive
The drives description would obviously follow its model number. Now that its already been revealed, and since I had asked the question to reveal and then it was confirmed by the OP. I was telling the OP that having the drives model number description helps to identify more areas on recovery efforts to identify with.
The seagate drives are formatted NTFS out of the box. This leaves out consideration of alternate recovery methods involving other types (unless the drive was subsequently formatted to something different).
– Drive is out of the case and is running from a different power source (so you rule out the case power supply)
– Drive is recognized by BIOS, so we can comfortably, but not absolutely rule out controller failure If it was the controller, you would see the drive be occasionally recognized and then disconnect etc.
– Spin can be heard
If there is no clunking sound when the drive spins, the platters have not collapsed. If it is hardware related, the issue would appear to be related to the heads which leads you the solution of sending the drive off to an external service where they can remove the platters and use other equipment to pull data from them.
If it is related to the actual data on the drive causing Windows not being able to recognize it (boot sector potentially corrupt for example):
– you can try to access the drive through another OS (live Linus using USB, something that would bypass the boot sector to allow further analysis)
– You can try using another computer to see whether the drive can be accessed (unlikely to help, but always worth a shot as it could be a quick solution)
– You can try to use DOS booted recovery software to do some hex editing if something has become seriously corrupt (mind you, you have to know what you are doing before this actually becomes an option.
All of this should come with a warning … you may quicken the complete failure of the drive the more often you access it (of course, depending on the exact physical issue involved)
I have had 4 of the STBV2000300s fail within a year, all of which were unrecoverable. Ultimately they met the head of a hammer and backups were restored to new drives (not Seagate lol).
1) Hirens boot CD can be helpful with all the tools available to read difficult drives.
2) Extracting the files off the drive to back-up onto another source would be priority, and then re-formatting it again (as a recovery effort) to allow the drive to boot normally without a recovery CD inserted. 3) Updating the firmware of the drive is an option (and drives can have a history of coding issues since release date) preferably done by experienced users that know what they are doing and have the model of the drive for identification to find the correct firmware revision =]
Update: Sorry that it took me this long to get back about my problem.. been busy with work
The HDD went to experts and even though they tried their best in an attempt to recover data, they just couldn’t help. Its Dead..
Good news is.. i had it under warranty and the new one arrived today
Kudos to all out here who tried to help
Love the family i got here