[SOLVED] iTunes has stopped working (iTunesCore.dll) 12.2.2
August 6th, 2016
Help ?
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 12.2.2.25
Application Timestamp: 55cc527e
Fault Module Name: iTunesCore.dll
Fault Module Version: 12.2.2.25
Fault Module Timestamp: 55cc526a
Exception Offset: 005fbbec
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1037
Additional Information 1: 12cc
Additional Information 2: 12cc080e6035eb799034a450b61cd3a2
Additional Information 3: 5213
Additional Information 4: 52133f2b9743195f3561e52baa01edb3
Edit: Solved it by resetting the iPhone back to Factory settings, thanks to a senior advisor.
Completely remove iTunes AND it’s components then reinstall it
Completely remove iTunes AND it's components then reinstall it
Done it already, didn’t work.
Edit: I’ve also tried it on another PC, and crashes there with the same error as well.
Do you know how to completely remove iTunes and associated components? (coz many don’t)
Peep the link below…
https://support.apple.com/en-us/HT204275
…Install Windows Updates (if any are available) for good measure
If that doesn’t work, I can’t help you any further
I fear that this may be an Apple’s fault. Maybe this is a new update and they messed something. You could try installing an older version to try this hypothesis.
I fear that this may be an Apple's fault. Maybe this is a new update and they messed something. You could try installing an older version to try this hypothesis.
I tried installing 12.1.x and still error…
this only happens when i connect my iphone to the PC, otherwise itunes works normally.