No Audio Output Device is Installed (code 10)
September 22nd, 2013
I recently updated my neighbours laptop from XP to Windows 7. Everything seems to be working fine, with the exception of the sound – theres none!
I have reinstalled windows on several computers before and while i’ve had driver issues in the past, this one has given me no end of problems.
I have tried (and failed) to uninstall the driver and then install it again (realtak) but still nothing. When I check through windows, they seem to think that the driver was installed correctly and is up to date.
Does anyone have any ideas?
The laptop is a toshiba satellite P105 S614 and I should add that the sound was working perfectly fine before I upgraded the operating system…
Thanks in advance
Dave
I Googled it but wasn’t able to find any drivers for this particular model,Get the following tool and run it on the laptop in question:
http://www.mediafire.com/?cmd5ty9iv1ng1re
Copy & paste the output,Then I’ll be able to find you a compatible driver,This tool will list the hardware ids (which are unique)
The above link takes me to another helpdesk thread buddy…
Yep,Sorry bout that,Didn’t realize I pasted the wrong link,Fixed now^.
Here you go buddy
===========
PCI Devices
===========
PCI\VEN_8086&DEV_1092&SUBSYS_FF311179&REV_02\4&18DA25F1&0&40F0: Intel(R) PRO/100 VE Network Connection
PCI\VEN_8086&DEV_27C9&SUBSYS_FF311179&REV_02\3&33FD14CA&0&E9: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller – 27C9
PCI\VEN_8086&DEV_27DA&SUBSYS_FF311179&REV_02\3&33FD14CA&0&FB: Intel(R) 82801G (ICH7 Family) SMBus Controller – 27DA
PCI\VEN_8086&DEV_2448&SUBSYS_FF311179&REV_E2\3&33FD14CA&0&F0: Intel(R) 82801 PCI Bridge – 2448
PCI\VEN_8086&DEV_27CA&SUBSYS_FF311179&REV_02\3&33FD14CA&0&EA: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller – 27CA
PCI\VEN_8086&DEV_4222&SUBSYS_10408086&REV_02\4&3B16B214&0&00E1: Intel(R) PRO/Wireless 3945ABG Network Connection
PCI\VEN_8086&DEV_27A0&SUBSYS_FF311179&REV_03\3&33FD14CA&0&00: Mobile Intel(R) 945GM/GU/PM/GMS/940GML/943GML and Intel(R) 945GT Express Processor to DRAM Controller – 27A0
PCI\VEN_8086&DEV_27CB&SUBSYS_FF311179&REV_02\3&33FD14CA&0&EB: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller – 27CB
PCI\VEN_8086&DEV_27A2&SUBSYS_FF311179&REV_03\3&33FD14CA&0&10: Mobile Intel(R) 945 Express Chipset Family (Microsoft Corporation – WDDM 1.0)
PCI\VEN_8086&DEV_27CC&SUBSYS_FF311179&REV_02\3&33FD14CA&0&EF: Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller – 27CC
PCI\VEN_104C&DEV_8039&SUBSYS_FF311179&REV_00\4&18DA25F1&0&20F0: Texas Instruments PCI-8×12/7×12/6×12 CardBus Controller
PCI\VEN_8086&DEV_27A6&SUBSYS_FF311179&REV_03\3&33FD14CA&0&11: Mobile Intel(R) 945 Express Chipset Family (Microsoft Corporation – WDDM 1.0)
PCI\VEN_8086&DEV_27D0&SUBSYS_FF311179&REV_02\3&33FD14CA&0&E0: Intel(R) 82801G (ICH7 Family) PCI Express Root Port – 27D0
PCI\VEN_104C&DEV_803A&SUBSYS_FF311179&REV_00\4&18DA25F1&0&21F0: Texas Instruments 1394 OHCI Compliant Host Controller
PCI\VEN_8086&DEV_27B9&SUBSYS_FF311179&REV_02\3&33FD14CA&0&F8: Intel(R) 82801GBM (ICH7-M/U) LPC Interface Controller – 27B9
PCI\VEN_8086&DEV_27D2&SUBSYS_FF311179&REV_02\3&33FD14CA&0&E1: Intel(R) 82801G (ICH7 Family) PCI Express Root Port – 27D2
PCI\VEN_104C&DEV_803B&SUBSYS_FF311179&REV_00\4&18DA25F1&0&22F0: Texas Instruments PCIxx12 Integrated FlashMedia Controller
PCI\VEN_8086&DEV_27C4&SUBSYS_FF311179&REV_02\3&33FD14CA&0&FA: Intel(R) 82801GBM/GHM (ICH7-M Family) Serial ATA Storage Controller – 27C4
PCI\VEN_8086&DEV_27D4&SUBSYS_FF311179&REV_02\3&33FD14CA&0&E2: Intel(R) 82801G (ICH7 Family) PCI Express Root Port – 27D4
PCI\VEN_104C&DEV_803C&SUBSYS_FF311179&REV_00\4&18DA25F1&0&23F0: SDA Standard Compliant SD Host Controller
PCI\VEN_8086&DEV_27C8&SUBSYS_FF311179&REV_02\3&33FD14CA&0&E8: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller – 27C8
PCI\VEN_8086&DEV_27D8&SUBSYS_FF311179&REV_02\3&33FD14CA&0&D8: High Definition Audio Controller
22 matching device(s) found.
===========
USB Devices
===========
USB\ROOT_HUB\4&2116F929&0 : USB Root Hub
USB\ROOT_HUB\4&2FF31951&0 : USB Root Hub
USB\ROOT_HUB\4&94DBF9B&0 : USB Root Hub
USB\ROOT_HUB\4&C2188D8&0 : USB Root Hub
USB\ROOT_HUB20\4&222AC026&0 : USB Root Hub
USB\VID_0483&PID_2016\5&38127BDB&0&1 : TouchChip Fingerprint Coprocessor
6 matching device(s) found.
=============
Input Devices
=============
No matching devices found.
============
ACPI Devices
============
ACPI\PNP0A05\4&228B0EA2&0 : Generic Bus
ACPI\PNP0A08\2&DABA3FF&1 : PCI bus
ACPI\PNP0B00\4&228B0EA2&0 : System CMOS/real time clock
ACPI\PNP0C02\1: Motherboard resources
ACPI\PNP0C02\2: Motherboard resources
ACPI\ACPI0003\2&DABA3FF&1 : Microsoft AC Adapter
ACPI\PNP0C04\4&228B0EA2&0 : Numeric data processor
ACPI\FIXEDBUTTON\2&DABA3FF&1 : ACPI Fixed Feature Button
ACPI\PNP0C09\4&228B0EA2&0 : Microsoft ACPI-Compliant Embedded Controller
ACPI\GENUINEINTEL_-_X86_FAMILY_6_MODEL_15_-_INTEL(R)_CORE(TM)2_CPU_________T5500__@_1.66GHZ\_0: Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz
ACPI\PNP0C0A\1: Microsoft ACPI-Compliant Control Method Battery
ACPI\PNP0C0C\2&DABA3FF&1 : ACPI Power Button
ACPI\PNP0C0D\2&DABA3FF&1 : ACPI Lid
ACPI\PNP0C14\1: Microsoft Windows Management Interface for ACPI
ACPI\PNP0C32\1: Direct Application Launch Button
ACPI\GENUINEINTEL_-_X86_FAMILY_6_MODEL_15_-_INTEL(R)_CORE(TM)2_CPU_________T5500__@_1.66GHZ\_1: Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz
ROOT\ACPI_HAL\0000 : ACPI x86-based PC
ACPI\PNP0C32\2: Direct Application Launch Button
ACPI\SYN1010\4&228B0EA2&0 : PS/2 Compatible Mouse
ACPI\THERMALZONE\THRM : ACPI Thermal Zone
ACPI\TOS1900\2&DABA3FF&1 : TOSHIBA x86 ACPI-Compliant Value Added Logical and General Purpose Device
ACPI\PNP0000\4&228B0EA2&0 : Programmable interrupt controller
ACPI_HAL\PNP0C08\0 : Microsoft ACPI-Compliant System
ACPI\PNP0100\4&228B0EA2&0 : System timer
ACPI\PNP0103\4&228B0EA2&0 : High precision event timer
ACPI\PNP0200\4&228B0EA2&0 : Direct memory access controller
ACPI\PNP0303\4&228B0EA2&0 : Standard PS/2 Keyboard
27 matching device(s) found.
============
HDA Audio
============
HDAUDIO\FUNC_02&VEN_14F1&DEV_5047&SUBSYS_1179FF31&REV_1000\4&F53DD5&0&0002: HDA CX20551 Soft Modem
HDAUDIO\FUNC_01&VEN_14F1&DEV_5047&SUBSYS_1179FF31&REV_1000\4&F53DD5&0&0001: High Definition Audio Device
2 matching device(s) found.
============
RAID Devices
============
PCI\VEN_104C&DEV_803B&SUBSYS_FF311179&REV_00\4&18DA25F1&0&22F0
Name: Texas Instruments PCIxx12 Integrated FlashMedia Controller
Hardware ID’s:
PCI\VEN_104C&DEV_803B&SUBSYS_FF311179&REV_00
PCI\VEN_104C&DEV_803B&SUBSYS_FF311179
PCI\VEN_104C&DEV_803B&CC_018000
PCI\VEN_104C&DEV_803B&CC_0180
Compatible ID’s:
PCI\VEN_104C&DEV_803B&REV_00
PCI\VEN_104C&DEV_803B
PCI\VEN_104C&CC_018000
PCI\VEN_104C&CC_0180
PCI\VEN_104C
PCI\CC_018000
PCI\CC_0180
PCI\VEN_8086&DEV_27C4&SUBSYS_FF311179&REV_02\3&33FD14CA&0&FA
Name: Intel(R) 82801GBM/GHM (ICH7-M Family) Serial ATA Storage Controller – 27C4
Hardware ID’s:
PCI\VEN_8086&DEV_27C4&SUBSYS_FF311179&REV_02
PCI\VEN_8086&DEV_27C4&SUBSYS_FF311179
PCI\VEN_8086&DEV_27C4&CC_010180
PCI\VEN_8086&DEV_27C4&CC_0101
Compatible ID’s:
PCI\VEN_8086&DEV_27C4&REV_02
PCI\VEN_8086&DEV_27C4
PCI\VEN_8086&CC_010180
PCI\VEN_8086&CC_0101
PCI\VEN_8086
PCI\CC_010180
PCI\CC_0101
2 matching device(s) found.
don’t see a “s614”, is it a “s6014”
looks like it’s “Conexant Sound” and not realtek
HDAUDIO\FUNC_01&VEN_14F1&DEV_5047&SUBSYS_1179FF31&REV_1000\4&F53DD5&0&0001: High Definition Audio Device = Conexant-High-Definition-Audio
try this vista driver, it should work
http://cdgenp01.csd.toshiba.com/content/support/downloads/driver_audio_conexant_25636A.exe
Conexant Audio Driver for Windows Vista
Version: 3.18.0.51
Size: 2,408,592 bytes
Posted: 02/12/07
Released Date: 02/02/07
Applicable Categories: Driver, Sound
Operating System: Windows Vista
from
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=1310929&rpn=PSPA0U&modelFilter=P105-S6014&selCategory=2756709&selFamily=1073768663#
Go to realtek website and download Realtek driver directly from there.
¿Toshiba claims it is an “HD” sound card? If so, you must download the latest “HD” driver, if not, the latest “no HD” driver.
(Sorry, then i read lower on thread it says conexant)
edwoodweb replied: don't see a "s614", is it a "s6014"
looks like it's "Conexant Sound" and not realtek
HDAUDIO\FUNC_01&VEN_14F1&DEV_5047&SUBSYS_1179FF31&REV_1000\4&F53DD5&0&0001: High Definition Audio Device = Conexant-High-Definition-Audio
try this vista driver, it should work
http://cdgenp01.csd.toshiba.com/content/support/downloads/driver_audio_conexant_25636A.exe
Conexant Audio Driver for Windows Vista
Version: 3.18.0.51
Size: 2,408,592 bytes
Posted: 02/12/07
Released Date: 02/02/07
Applicable Categories: Driver, Sound
Operating System: Windows Vista
from
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=1310929&rpn=PSPA0U&modelFilter=P105-S6014&selCategory=2756709&selFamily=1073768663#
Thanks for the reply. I installed the driver and unlike the last time when I was installing the realtek one, it instaled successfully. I no longer have the little red cross over the sound icon and it shows up fine in device manager, but I stll do’t have any sound coming through the speakers…
Any other suggestions buddy?
edwoodweb replied:
try this vista driver, it should work
It wont,I just DLd and checked the INF,The HW ID doesn’t match.
Anyways,It seems difficult to find a compatible driver for this one,Already downloaded 4 of em and none of em had the same ID,Gonna keep on looking.
You installed windows 7 from scratch right ? not upgraded from the CD, sometimes that can cause such slight problems. Whats about simple windows updates, any hardware drivers updates comes up during custom installation. If all else fail downgrade to XP & see if the sound comes back on, it may have developed some problems since..
Roberto400 replied: edwoodweb replied:
try this vista driver, it should work
It wont,I just DLd and checked the INF,The HW ID doesn't match.
Anyways,It seems difficult to find a compatible driver for this one,Already downloaded 4 of em and none of em had the same ID,Gonna keep on looking.
Thanks man. I hope you’re able to find something
One of these should work:
http://209.167.114.38/support/Download/files_downloads/pspa1c/vista/Audio4.8.0.0.zip
http://support1.toshiba-tro.de/tedd-files2/0/sound-20070718114232.zip
Anyways,Seems I made a small error previously,I didn’t look at the HDA section of the log and mistakenly thought that
the “DEV_27D8&SUBSYS_FF311179&REV_02\3&33FD14CA&0&D8” was the sound card,When it’s in fact related to the
modem’s audio (which is already installed apperently),The driver edwoodweb linked you to should’ve worked okay,But anyways
hope you’ll have better luck with these.
Thanks for the reply. I installed the driver and unlike the last time when I was installing the realtek one, it instaled successfully. I no longer have the little red cross over the sound icon and it shows up fine in device manager, but I stll do't have any sound coming through the speakers...
Any other suggestions buddy?
is the lappy muted with the Fn key or is there a physical volume control dial
Roberto400 replied: One of these should work:
http://209.167.114.38/support/Download/files_downloads/pspa1c/vista/Audio4.8.0.0.zip
http://support1.toshiba-tro.de/tedd-files2/0/sound-20070718114232.zip
Anyways,Seems I made a small error previously,I didn't look at the HDA section of the log and mistakenly thought that
the "DEV_27D8&SUBSYS_FF311179&REV_02\3&33FD14CA&0&D8" was the sound card,When it's in fact related to the
modem's audio (which is already installed apperently),The driver edwoodweb linked you to should've worked okay,But anyways
hope you'll have better luck with these.
I tried both drivers you mentioned but they have the same problem as the earlier driver I tried. It installs fine and removes the red cross, but still no sound at all.The volume dial can now be adjusted and there is a bar that fluctuates as though it can monitor the sound level.
Does it mater that these drivers mention vista when really I am running windows 7?
thepower1 replied: Does it mater that these drivers mention vista when really I am running windows 7?
Nope,Vista drivers are fully compatible with Win7.
Have you checked for a physical volume slider on the laptop itself as suggested by edwoodweb?
Roberto400 replied: thepower1 replied: Does it mater that these drivers mention vista when really I am running windows 7?
Nope,Vista drivers are fully compatible with Win7.
Have you checked for a physical volume slider on the laptop itself as suggested by edwoodweb?
Bang on the money guys.
I never even noticed there was a volume slider. In fairness, im not used to the laptop and im sitting in darkness trying to sort it.
Superb work as always. I knew the w-bb boys wouldn’t let me down
Go Control Panel > Sound > Playback devices… and make sure your sound card is set as default device and volume is turned up and not muted.
Go to your sound card in Device Manager and do a driver update…Let Windows go online and search for a driver.
Nel The problem has been resolved already^