X-Fi Surround 5.1 – Unable to hear subwoofer/rear speakers

February 8th, 2020

I’m unable to change how loud or quiet the subwoofer, or the rear speakers are. Also, when I click to test each speaker, the rear and subwoofer speakers don’t respond whilst the front left and front right do.
The speakers plugged in do work, because the speaker system has a sound test system of its own, and when I run that all of the speakers make a noise.
If I only plug in the subwoofer and rear jacks (black and orange), and leave the green jack unplugged, there is no sound at all. I am using an X-fi surround 5.1 external sound card on Windows 7 with a Logitech Z-5500 5.1 Speaker System.
I have connected the three jacks correctly on both ends like so :
Image I’ve updated to the most up to date drivers. Any Suggestions?

Answer #1
Is this the back of your sound card?
Image
If so, it only has a single output which the Logitech Z-5500 uses for the left and right channels.
Answer #2
Thats the side of the sound card, yes. However I use these ports on the back, used in conjunction with a RCA to 2 x 1/8″ male adapter to handle left and right channels:
Image
The other two inputs seem to do nothing, for when i unplug the rca connector, no sound comes out.
Answer #3
That’s pretty weird. Have you tried the optical connection? The Z-5500 does have optical input if I recall.
Answer #4

D r e a M wrote: Select all

That’s pretty weird. Have you tried the optical connection? The Z-5500 does have optical input if I recall.
I’ve also tried that, thanks for reminding me, and doesnt change anything :/
Answer #5
Have you got another PC to check the speakers on? One that has got an internal sound card preferably
Answer #6
No wonder your not got getting the full 5.1 effect,Generally music
is encoded in stereo and that’s only 2 channels,To utilize 5.1
you would have to play a movie that has 5.1 (AC3) audio,Another
option (that might be available on the card’s control panel) is CMSS3D,If enabled it’ll upmix stereo to 5.1 so you’ll hear
it on all speakers.
Answer #7

D r e a M wrote: Select all

Have you got another PC to check the speakers on? One that has got an internal sound card preferably
Not particarly. im using a laptop at the moment, and the speakers are drilled into the wall so I’m not sure how I would go about that :/
No wonder your not got getting the full 5.1 effect,Generally music
is encoded in stereo and that's only 2 channels,To utilize 5.1
you would have to play a movie that has 5.1 (AC3) audio,Another
option (that might be available on the card's control panel) is CMSS3D,If enabled it'll upmix stereo to 5.1 so you'll hear
it on all speakers.

True, but I have enabled CMSS3D and tried the Xpand, and Surround option, and whilst sound does come out of those speakers, I’m not able to change the volume relative to any other speakers.
Image
In this screen, I can test each speaker, the rear speakers/subwoofer don’t respond to the test.
Answer #8
EDIT: Double Post
Answer #9
have u got this workin yet? have u try enabling dolby digital live in the control panel?
Answer #10
I havent got it working yet, no. How do i enable that? Do you know which screen its in?