PC Shutting itself off randomly
August 8th, 2016
Few months later, I can be playing whatever game, high settings and it never shuts off during game play. Once I shut the game off, there’s a 50% chance within a few minutes, the PC just shuts off. Currently happening with GTA 5. I was troubleshooting the game yesterday, only opening the game and closing it within a few minutes, I did it 3 times and the 3rd time I exited, the PC shut off, even though I didn’t actually play the game, just checked settings in it. Sometimes, i’ll just have chromecast streaming something to my TV and PC shuts off during the stream.
I tried to monitor temps with HWmonitor, the CPU saw a max of 58C, and video card of 61C, during an hour of GTA 5, after I shut game off, temps come back down, and Then the PC shuts off. Here is the hardware I’m using:
MOBO: MSI Z87-G45
Processor: Intel Core i3-4130 Haswell Dual-Core 3.4GHz LGA 1150 54W Memory: CORSAIR Vengeance LP 8GB (2 x 4GB) 240-Pin DDR3
PSU: Cooler Master V850 – 850W Power Supply with Fully Modular Cables and 80 PLUS Gold Certification
GPU: GIGABYTE GV-R929XOC-4GD Radeon R9 290X 4GB 512-Bit GDDR5 When I looked into the CPU before installing it, people said thermal paste was not required, intel already has what it needs with the included fan, so I did not apply any. Not sure if it makes a difference.
Any help is appreciated! Very frustrating some days it doesn’t do it at all. Other days like today happens multiple times.
Believe me, you HAVE TO put thermal paste on the CPU. somebody didn’t like you when they said it’s not needed.. the thermal paste fills the microscopic pits in the CPU and heatsink, allowing for full thermal heat transfer.. anyway, I think you need to check the power settings in windows, maybe it’s set to turn the computer off after a certain time of no activity.. don’t forget that thermal paste, though
Alright, i’ll apply it. They weren’t replying to me directly, it was a few replies on various websites I saw about installing my processor that said intel already put something on there to manage heat.
Ive seen/heard of this happening when you have an inadequate PSU, but yours should be fine for the system. Id guess its a PSU fault problem or something, but really don’t know how to identify what or how (and may be wrong here).
With technical problems like this I have used the site
http://www.bleepingcomputer.com/
And they have usually come up with the right direction to determine what the problem, maybe try post there as well.
(ohh yeah thermal paste is a must.. your lucky your only using an i3 or you probably would have cooked it.. But I dont think that would be the cause of your prob, considering the max you have seen it run at is 58 degrees..)
Hmm, if you are using a stock heatsink, with the thermal paste already applied, then that is probably not the issue Applying too much thermal paste actually has negative effects, because the heat has to travel through more material before being dispersed
You could try to isolate the problem Run prime95 or intel burn test for an hour, if your computer shuts down, it is a CPU problem
Run Furmark for the same length of time, if your computer shuts down, it is a GPU problem Run memtest86, if it shows errors, then it is a problem with RAM Run hard disk senti, if there are problems in the results or readings, then it is a HDD problem
If multiple tests fail (ie CPU and GPU), then the most likely cause would be a faulty PSU
It probably used a thermal pad instead of paste.
Some discussion on it here..
http://www.bleepingcomputer.com/forums/t/498301/how-often-should-i-renew-my-thermal-paste/
It probably used a thermal pad instead of paste.those pads are terrible. and very thick compared to thermal paste. if it does have that, I’d remove it.. and use the paste. you only want a .001 inch coating for best results. and as far as turning off when the computer cools, you should take a very good look at the tops of the capacitors in both your motherboard, and power supply, sometimes they go bad, but work reliably when hot, if the tops are bulged out, then you have counterfeit caps..
Some discussion on it here..
http://www.bleepingcomputer.com/forums/t/498301/how-often-should-i-renew-my-thermal-paste/
I once had a similar problem. It turned out to be the PSU. It was filled with dust and didn’t dissipate the heat well. I ended up using a can of compressed air to remove the dust and that solved my problem.
I unplugged and replugged everything in the PC, updated GPU drivers and didn’t have the problem for a while so I thought all was well. Happened again, so I ran Furmark. It takes about 2 minutes and PC will shut off every time. I guess this leaves it to GPU or PSU issue. Here is a log I took with GPU-Z while running the test if it helps. Maybe I can purchase a new PSU at best buy and test it out, if it works, i’ll RMA my PSU.
Log cause I don’t really understand what i’m looking at: http://pastebin.com/sBFLszvd
Thanks!
Please remember to double check that all your links have been coded. #3.10 links must be coded - including, but not limited to, e-mail addresses, passwords and internal links.
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The log indicates that the GPU temperatures starts to level out at above 80 degrees, so it is within range Everything else from the log seems normal My guess would be on the PSU dying
The log indicates that the GPU temperatures starts to level out at above 80 degrees, so it is within range Everything else from the log seems normal My guess would be on the PSU dying
Thank you for the replies. I went to best buy and purchased a new PSU, the best they had though was insignia 550W. I hooked that one up, and ran furmark. It lasted about 2 minutes before shutting off. Here is the link to log if it helps: http://pastebin.com/zUY5WhF4
Sorry for not using code before, I thought only if the link was clickable from this site it was a problem.
Thanks again
-edit-
Tried a different power cable, didn’t help. In the AMD Overdrive options I turned power and clock settings down 25%. This gave me an additional 1 to 2 minutes in furmark. lol
-edit2-
Considered updating bios, however when I try to see which one i’m on, or use their utility, it’s not giving me the info I need, and their utility tells me no gigabyte card found.
http://s27.postimg.org/vhp8z6yvn/bios.png sigh, seems like this thing is fighting back.
-final edit- It takes a few minutes of black screen when booting, didn’t realize it indicated a real problem. I found a forum where others had this issue and is related to some error in GPU memory, I have all the symptoms they said to check for. Guess it’s RMA time.
Thanks again