August 3rd, 2016
I have been receiving this error now for a long time. Earlier it used to occur on Windows 8.1 so i contacted HP regarding this so they asked me to order Recovery Disk ( as my recovery partition was not working ) then the dvd’s they sent were faulty too and then again i have to wait. So i downloaded windows 10 and installed it onto my system and when i downloaded latest drivers for windows 10 through windows update ( as mentioned on HP’s Site ) as soon as drivers for my nvidia’s chip set were installed they same error is showing up again and again so i contacted nvidia and asked them to look into the matter so they asked me too send the minidump file and then confirmed that the chip set is faulty and should be replaced but when i told this to HP they said they wont consider what nvidia is saying and only after the confirmation of their own technical team they will confirm if the chip set is faulty or not
Please suggest me someway to get my PC repaired asap as its in warranty period
Answer #1
Ask if you could send it in to their depot for inspection then.
Also see if you can send them the minidump so they could actually analyze it.
Answer #2
If you have the warranty with HP, only them could evaluate the situation.
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