Internet speeds help!

December 19th, 2013

Hey guys i wanted to ask this forum for a bit of help wiht ym current internet speeds! i am currently at 1.30 mbps and i use ot get 3.00 mpbs on a good day and now my download speeds are vv low at 130 kbps! i think iv been capped idk but are my stats good?? take into consideration at the time of this its peak time in the UK my noise amrgins can be lower but yer il see what anyone says!

ADSL line status
Line state Connected
Connection time 0 days, 08:39:57
Downstream 1,856 Kbps
Upstream 448 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 15.3 dB / 17.0 dB
Line attenuation (Down/Up) 50.5 dB / 27.5 dB
Output power (Down/Up) 3.0 dBm / 1.5 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 5285 / 45
CRC Errors (Down/Up) 7040 / 34
HEC Errors (Down/Up) 7091 / 27
Error Seconds (Local/Remote) 705 / 58
Answer #1
What ISP are you using ?
*Edit
With that attenuation, you should be getting about 3meg
http://i26.lulzimg.com/afdba3.pjpeg
Have you tried the usual suspects, such as changing the filter and rebooting your modem/router ?
Answer #2
http://www.speedtest.net/result/1500286734.png
And yes i use to get 3mbps i reset the router and rebooted it etc but the filte ri was going to but then i thought that wouldnt be the problem but worht a try i guess, anything else you reckon it could be?? iv got 0.88 kbps now! its rediculous
Answer #3
Line state Connected
Connection time 0 days, 02:35:59
Downstream 1,312 Kbps
Upstream 448 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 17.9 dB / 19.0 dB
Line attenuation (Down/Up) 50.5 dB / 27.5 dB
Output power (Down/Up) 2.1 dBm / 1.5 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 1318 / 27
CRC Errors (Down/Up) 4799 / 16
HEC Errors (Down/Up) 3216 / 33
Error Seconds (Local/Remote) 576 / 39
Updated version :/ its getting worse!
Answer #4
Double posting isn’t allowed.
But anyways, why are you using New Yorks server to test your speed?
Use a server that is closer to you @ speedtest.
Answer #5
…nothing is out of the ordinary.
1312Kbit = 164KByte
Answer #6
prozac4312 replied: ...nothing is out of the ordinary. 1312Kbit = 164KByte
3mbps / 8 = 375kb/s.
Unless he really meant 3mb/s.
Answer #7
StryK replied: prozac4312 replied: ...nothing is out of the ordinary. 1312Kbit = 164KByte 3mbps / 8 = 375kb/s. Unless he really meant 3mb/s.
Baroman replied: http://www.speedtest.net/result/1500286734.png And yes i use to get 3mbps i reset the router and rebooted it etc but the filte ri was going to but then i thought that wouldnt be the problem but worht a try i guess, anything else you reckon it could be?? iv got 0.88 kbps now! its rediculous
Baroman replied: Line state Connected Connection time 0 days, 02:35:59 Downstream 1,312 Kbps Upstream 448 Kbps

ADSL Settings VPI/VCI 0/38 Type PPPoA Modulation G.992.1 Annex A Latency type Interleaved Noise margin (Down/Up) 17.9 dB / 19.0 dB Line attenuation (Down/Up) 50.5 dB / 27.5 dB Output power (Down/Up) 2.1 dBm / 1.5 dBm Loss of Framing (Local/Remote) 0 / 0 Loss of Signal (Local/Remote) 0 / 0 Loss of Power (Local/Remote) 0 / 0 FEC Errors (Down/Up) 1318 / 27 CRC Errors (Down/Up) 4799 / 16 HEC Errors (Down/Up) 3216 / 33 Error Seconds (Local/Remote) 576 / 39 Updated version :/ its getting worse!
I normaly get 3.000 kbps well use to at least, so 300 kbps download to 350 so idk what’s gone wrong. I checked my line and its apparently okey, and sorry about the double post.
Answer #10
Well, in my opinion you can’t change your internet speed I know all about computers since the age of seven. The only thing you can do is upgrade your internet.
Answer #11
Just so everyone on this thread knows. You should really use proper abbreviations!
The M is always capitalized. For bytes you use a capitol B, for bits you use a lowercase b.
MB = Megabyte
Mb = Megabit
1 byte = 8 bits
Answer #12
What ISP are you using Baroman ?
Have you got an NTE5 BT Master socket ? If you have, then take off the faceplate and connect your modem/router directly to the test socket located behind the faceplate. Check if that gives an improvement.
Using this test socket will also remove any extension phones out of the equation that could cause issues also.
Until I know what ISP, can’t really provide any more help.
With a usual 3 Meg connection, I take it you are on a “value” package, or you are located a long way from your local BT exchange ?
Answer #13
gilly replied: What ISP are you using Baroman ? Have you got an NTE5 BT Master socket ? If you have, then take off the faceplate and connect your modem/router directly to the test socket located behind the faceplate. Check if that gives an improvement. Using this test socket will also remove any extension phones out of the equation that could cause issues also. Until I know what ISP, can't really provide any more help. With a usual 3 Meg connection, I take it you are on a "value" package, or you are located a long way from your local BT exchange ?
Hey sorry gilly i am with BT and i pay for option 3 but thats ebcause i live in the sticks so if i pay any less i am bumed! yer iv heard about removingthe face plate and filters and seeing if that improves things.. so what would a step by step guide be if you have one?? thansk for you assistance.
Answer #14
Baroman replied: gilly replied: What ISP are you using Baroman ? Have you got an NTE5 BT Master socket ? If you have, then take off the faceplate and connect your modem/router directly to the test socket located behind the faceplate. Check if that gives an improvement. Using this test socket will also remove any extension phones out of the equation that could cause issues also. Until I know what ISP, can't really provide any more help. With a usual 3 Meg connection, I take it you are on a "value" package, or you are located a long way from your local BT exchange ? Hey sorry gilly i am with BT and i pay for option 3 but thats ebcause i live in the sticks so if i pay any less i am bumed! yer iv heard about removingthe face plate and filters and seeing if that improves things.. so what would a step by step guide be if you have one?? thansk for you assistance.
Okey dokey, now we are getting somewhere
@ the poster above (OreoChick88) who said you can’t do anything about internet speeds without upgrading package, I have news for you. My ISP even allows me to change my SNR profile using DMT tool (use Google), and here in the UK, where the BT telephone infrastructure is rubbish, there are things to improve on what you have.
Baroman – I will get a guide for you and edit it into this post in a few minutes.
You may want to consider fitting an NTE5 filtered faceplate, was about £16 when I got one. Then you can dump the mini adsl filter. I got close to an extra meg additional throughput with that (although I use adsl 2+ Annex M, Bethere.co.uk)
http://www.adslnation.com/products/xte2005.php
You may also want to invest in a decent Cat 6 ethernet cable if you have a wired LAN (connect from the router to puter by cable).
You can also do a “quiet line” test on your phone when you take the faceplate off your socket.
Plug a normal touch tone phone directly into the BT master test socket.
Dial 17070, press option 2 (quiet line test)
You should hear ‘Quiet Line Test’ and then silence, there should be no pops, clicks, whistles, buzzing etc. If there is noise on the line, make sure it’s not your phones connection to the socket (wiggle it about a bit) and that you are using the master socket. If you are sure its the line making the noise then there is a fault.
BRB
*EDIT. Here you go, I remembered some kind sole had posted a photo somewhere on my ISP’s forum or usergroup site
http://beusergroup.co.uk/technotes/images/b/b4/Testsocket2.jpg
You want to plug your router/BT home hub whatever, directly into where it shows Test Socket. Also do the quiet line test through that.
Post back your stats once you have connected to the test socket
*EdIT 2. Forgot to say, if you are using a wired LAN, try with a different ethernet cable to connect to the router.
Answer #15
gilly replied: Baroman replied: gilly replied: What ISP are you using Baroman ? Have you got an NTE5 BT Master socket ? If you have, then take off the faceplate and connect your modem/router directly to the test socket located behind the faceplate. Check if that gives an improvement. Using this test socket will also remove any extension phones out of the equation that could cause issues also. Until I know what ISP, can't really provide any more help. With a usual 3 Meg connection, I take it you are on a "value" package, or you are located a long way from your local BT exchange ? Hey sorry gilly i am with BT and i pay for option 3 but thats ebcause i live in the sticks so if i pay any less i am bumed! yer iv heard about removingthe face plate and filters and seeing if that improves things.. so what would a step by step guide be if you have one?? thansk for you assistance. Okey dokey, now we are getting somewhere @ the poster above (OreoChick88) who said you can't do anything about internet speeds without upgrading package, I have news for you. My ISP even allows me to change my SNR profile using DMT tool (use Google), and here in the UK, where the BT telephone infrastructure is rubbish, there are things to improve on what you have. Baroman - I will get a guide for you and edit it into this post in a few minutes. You may want to consider fitting an NTE5 filtered faceplate, was about £16 when I got one. Then you can dump the mini adsl filter. I got close to an extra meg additional throughput with that (although I use adsl 2+ Annex M, Bethere.co.uk) http://www.adslnation.com/products/xte2005.php You may also want to invest in a decent Cat 6 ethernet cable if you have a wired LAN (connect from the router to puter by cable). You can also do a "quiet line" test on your phone when you take the faceplate off your socket. Plug a normal touch tone phone directly into the BT master test socket. Dial 17070, press option 2 (quiet line test) You should hear 'Quiet Line Test' and then silence, there should be no pops, clicks, whistles, buzzing etc. If there is noise on the line, make sure it's not your phones connection to the socket (wiggle it about a bit) and that you are using the master socket. If you are sure its the line making the noise then there is a fault. BRB *EDIT. Here you go, I remembered some kind sole had posted a photo somewhere on my ISP's forum or usergroup site http://beusergroup.co.uk/technotes/images/b/b4/Testsocket2.jpg You want to plug your router/BT home hub whatever, directly into where it shows Test Socket. Also do the quiet line test through that. Post back your stats once you have connected to the test socket *EdIT 2. Forgot to say, if you are using a wired LAN, try with a different ethernet cable to connect to the router.
Wow thats a hefty amount of infomation there! right so test the master socekt buy a new cable and do a line check, i have a day off on tuesday so il probley get everything doen by then (also funny enough when bf3 beta is lol)
I apprecaite your help here! il update you on what i cna when i can.
Answer #16
Baroman replied: Wow thats a hefty amount of infomation there! right so test the master socekt buy a new cable and do a line check, i have a day off on tuesday so il probley get everything doen by then (also funny enough when bf3 beta is lol) I apprecaite your help here! il update you on what i cna when i can.
No problems
If you rang BT, they would probably escalate the call, and then a techie would take you through the exact above steps (without the recommendations – they would send an Openreach engineer to fit a filtered faceplate and charge you £102 + VAT).
Without seeing the stats direct from the test socket, I can’t give much further advice.
Also, I think as you have mentioned,they cap you on that Option 3 after downloading more than 10GB – which may be the issue. I am not really up on BT at the moment.
I’m glad BT is doing Infinity anyway, it is forcing my ISP to roll out FTTC – I am a fair bit away from my local exchange and only get 16 meg down (I could get up to 24)
Answer #17
gilly replied: Baroman replied: Wow thats a hefty amount of infomation there! right so test the master socekt buy a new cable and do a line check, i have a day off on tuesday so il probley get everything doen by then (also funny enough when bf3 beta is lol) I apprecaite your help here! il update you on what i cna when i can. No problems If you rang BT, they would probably escalate the call, and then a techie would take you through the exact above steps (without the recommendations - they would send an Openreach engineer to fit a filtered faceplate and charge you £102 + VAT). Without seeing the stats direct from the test socket, I can't give much further advice. Also, I think as you have mentioned,they cap you on that Option 3 after downloading more than 10GB - which may be the issue. I am not really up on BT at the moment. I'm glad BT is doing Infinity anyway, it is forcing my ISP to roll out FTTC - I am a fair bit away from my local exchange and only get 16 meg down (I could get up to 24)
10GB!?!?!? thats stupid wow what a rip off!!…. i have downloaded a few games of late so mabey it is jsut a cap but iv allways had a didgy conenction so :/ own btw the cable from my router to the adsl filter is siltyly damaged near the end (part which plugs into the router and cable itself) it goes under the floor and the outa plastic cover case has cracked and fallternd the cable itself i think it somehting to worry about but im not sure :S you seem to know alot in this sector so thought id ask and ty for the guide again iv had a good look now and i see exactly what i need to do! also would my main phone up (1 phone out of 3 aroudn the house) would it being wirless cause any problems?? i also have a wireless phone nextt to my router which lives on the floor lol… i use lan for my computer but im sure that effects my wifi lol
Answer #18
Baroman replied: 10GB!?!?!? thats stupid wow what a rip off!!.... i have downloaded a few games of late so mabey it is jsut a cap but iv allways had a didgy conenction so :/ own btw the cable from my router to the adsl filter is siltyly damaged near the end (part which plugs into the router and cable itself) it goes under the floor and the outa plastic cover case has cracked and fallternd the cable itself i think it somehting to worry about but im not sure :S you seem to know alot in this sector so thought id ask and ty for the guide again iv had a good look now and i see exactly what i need to do! also would my main phone up (1 phone out of 3 aroudn the house) would it being wirless cause any problems?? i also have a wireless phone nextt to my router which lives on the floor lol... i use lan for my computer but im sure that effects my wifi lol
I just had a quick look and saw 10 GB mentioned on the BT site.
Yeah buy a new cable, but get a Cat 6 one, not Cat 5, you can also get a Cat 6 one for from the router to your puter.
The closer you can have the router to the master socket the better, ie. without having to use extension leads.
Funnily how it may sound, you can get interference from wireless/DECT phones (and Microwave ovens) as they are on similar frequency range to standard wifi ( 2.4 GHz), so maybe try to move as far as possible from the router.
Here in London it is a nightmare, I switched to using 5.0 Ghz wi-fi at home.
I have seen people getting interference from Xmas tree lights/ a neighbour using a treadmill, and alkinds of funny stuff.
Answer #19
gilly replied: Baroman replied: 10GB!?!?!? thats stupid wow what a rip off!!.... i have downloaded a few games of late so mabey it is jsut a cap but iv allways had a didgy conenction so :/ own btw the cable from my router to the adsl filter is siltyly damaged near the end (part which plugs into the router and cable itself) it goes under the floor and the outa plastic cover case has cracked and fallternd the cable itself i think it somehting to worry about but im not sure :S you seem to know alot in this sector so thought id ask and ty for the guide again iv had a good look now and i see exactly what i need to do! also would my main phone up (1 phone out of 3 aroudn the house) would it being wirless cause any problems?? i also have a wireless phone nextt to my router which lives on the floor lol... i use lan for my computer but im sure that effects my wifi lol I just had a quick look and saw 10 GB mentioned on the BT site. Yeah buy a new cable, but get a Cat 6 one, not Cat 5, you can also get a Cat 6 one for from the router to your puter. The closer you can have the router to the master socket the better, ie. without having to use extension leads. Funnily how it may sound, you can get interference from wireless/DECT phones (and Microwave ovens) as they are on similar frequency range to standard wifi ( 2.4 GHz), so maybe try to move as far as possible from the router. Here in London it is a nightmare, I switched to using 5.0 Ghz wi-fi at home. I have seen people getting interference from Xmas tree lights/ a neighbour using a treadmill, and alkinds of funny stuff.
So cat 6? the cabel i use from router to the computer is allright but i may upgrade that as well (and make it shorter lol) so where could i buy a cat 6 adsl to router cable :O? and im going to move the phoen away from the router and possibly wire my router close to the master socket im nto sure yet… i am very postive we have a bad wiring styem adn got the star cacable systme with the ring still attached but idk til i wack it open! Soo much to DO! also when i use the test socket… what stats u specifily want ?? im not sure on what u would need to identify any issues if any.
Edit*
Connection Information
Line state Connected
Connection time 0 days, 11:51:01
Downstream 1,856 Kbps
Upstream 448 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 10.4 dB / 17.0 dB
Line attenuation (Down/Up) 50.5 dB / 27.0 dB
Output power (Down/Up) 2.9 dBm / 1.4 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 7228 / 54
CRC Errors (Down/Up) 1031 / 63
HEC Errors (Down/Up) 1661 / 39
Error Seconds (Local/Remote) 108 / 46
current stats at.. uk 22.08
Answer #20
Baroman replied: So cat 6? the cabel i use from router to the computer is allright but i may upgrade that as well (and make it shorter lol) so where could i buy a cat 6 adsl to router cable :O? and im going to move the phoen away from the router and possibly wire my router close to the master socket im nto sure yet... i am very postive we have a bad wiring styem adn got the star cacable systme with the ring still attached but idk til i wack it open! Soo much to DO! also when i use the test socket... what stats u specifily want ?? im not sure on what u would need to identify any issues if any. Edit* Connection Information Line state Connected Connection time 0 days, 11:51:01 Downstream 1,856 Kbps Upstream 448 Kbps

ADSL Settings VPI/VCI 0/38 Type PPPoA Modulation G.992.1 Annex A Latency type Interleaved Noise margin (Down/Up) 10.4 dB / 17.0 dB Line attenuation (Down/Up) 50.5 dB / 27.0 dB Output power (Down/Up) 2.9 dBm / 1.4 dBm Loss of Framing (Local/Remote) 0 / 0 Loss of Signal (Local/Remote) 0 / 0 Loss of Power (Local/Remote) 0 / 0 FEC Errors (Down/Up) 7228 / 54 CRC Errors (Down/Up) 1031 / 63 HEC Errors (Down/Up) 1661 / 39 Error Seconds (Local/Remote) 108 / 46 current stats at.. uk 22.08
Sorry I meant Cat 6 cable from the router to your puter – you can get on E-bay or Amazon for about £2 for 2 metres. Maplins are a rip off.
I’m not sure if you have a Gigabit ethernet card in your computer anyway, but Cat 6 you should get the same speed as using the test socket and a very stable connection (as opposed to a Cat 5 cable which you are probably using now, and could be the cause of your issue) You are safe running that up to about 100m before losing quality, lol, better to have a long ethernet cable, than long cable from the BT socket to your router.
You could also try changing the cable from the socket to the router, you can get them anywehere cheap, but try to keep it as short as possible.
Posting the stats as above when you are connected direct to the test socket will help.
I also forgot to ask, do you have a SKY box connected to your phone line ? If so, you can try using 2 micro-filters on it.
Answer #21
I am running a cat 5v2 from computer ot router adn the cable (idk what its called or is could do with knowing this lol) router to adsl filters x 2 (this may be a issue? well 1 adsl box but 2 things pulled into that then the phoen line for the main phone lol) and that cable router to adsl is damaged :S flat on 1 side and other the protective case is gone leavign silver and coloured cables exposed, i am rarther sure the socket is historically old lol and the sky = hd box has 1 filter thing attached and im unsure where that even leads too :S i dare to touch it tbh… and my computer has a intel gegabit on board socket thing sorry lack of details but on tuesday il really go for it because my day off hopefully… so idk what to do right now but i think my entire set up needs re hualing! also need to ring bt and ask them if its a cap or not and if not then back to square one lolw…..
Answer #22
Even if they have capped you, I know you will have to spend about £20 on all the bits, but it more than likely will improve your connection, even if only by a bit. If you do have a BT NTE5 Master socket, and get a filtered faceplate, then you can do away with all the micro-filters as you will not need them.
They usually have a habit of dying unexpectedly.
Best of luck Tuesday
Answer #23
gilly replied: Even if they have capped you, I know you will have to spend about £20 on all the bits, but it more than likely will improve your connection, even if only by a bit. If you do have a BT NTE5 Master socket, and get a filtered faceplate, then you can do away with all the micro-filters as you will not need them. They usually have a habit of dying unexpectedly. Best of luck Tuesday
hey dude yer 2 filters 1 for sky box upstairs and other for my hd box in the sitting room and apprtly it is only dsl?? it says phone etc then the router cable jsut dsl!? i dalt i have nat 5 tbf and this is the stats for the test scoket !

ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 00:01:13
Downstream 3,008 Kbps
Upstream 448 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 9.1 dB / 18.0 dB
Line attenuation (Down/Up) 50.5 dB / 27.5 dB
Output power (Down/Up) 4.6 dBm / 1.4 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 1 / 0
HEC Errors (Down/Up) 0 / 0
Error Seconds (Local/Remote) 1 / 0
Speed test showe d1.3Mb download at this point and same speeds throught he normal socket so nothing wrong there by looks! but here is the master sockey unchanged stats…

ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 00:04:09
Downstream 3,360 Kbps
Upstream 448 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 9.4 dB / 17.0 dB
Line attenuation (Down/Up) 50.8 dB / 27.5 dB
Output power (Down/Up) 5.2 dBm / 1.5 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 52 / 0
CRC Errors (Down/Up) 1 / 0
HEC Errors (Down/Up) 0 / 0
Error Seconds (Local/Remote) 1 / 0

rightio whats enxt! and i assume did need 20£ budget! some migth put that aside one day!
Edit – i made a dum dum it is adsl tats all good and did a line test all i hear is white noise or noises if i move the phone cable around in the socket lol
Answer #24
If your contract says 3 MB than you should get 3MB or you can sue their arses!
But certantly no lower than 2.8
Maybe your contract says variable speed or has an interval…never seen that
Answer #25
Its mainly becaus ei live right out in the sticks, i can’t sue anyone shamefully :/ funny thing is a BT manager and board member lives rigth enxt to me so wtf is up wiht that? surely he would have some pull XD
Answer #26
Pierre_Valois replied: If your contract says 3 MB than you should get 3MB or you can sue their arses! But certantly no lower than 2.8 Maybe your contract says variable speed or has an interval...never seen that
All ISP’s in the UK sell as “Up to xxx Meg” – you cannot sue them. The only ways you are guaranteed a decent speed is with fibre, (or live next door to the telephone exchange)
eg. I have a “Up to 24 Meg adsl2+ Annex M” line, but I get just over 16 Megs down, but double the normal upload speed (2.5 Meg) What I gain on upload I lose in download.
Here in the UK most of the telephone infrastructure hasn’t been updated since about 1920, lol, and if you live in the country, you are stuffed. Also, if you live in the middle of a big City like me (London) you are stuffed because the local telephone exchange is congested…
@Baroman – your stats are much improved via the test socket, I suppose that is what you were used to getting in the past ?
When you connect via the test socket, everything else gets disconnected, eg. extensions, SKY boxes (or it should if BT have wired it properly). I think from looking at the differences in the stats, one of your micro-filters is a dud.
A filtered faceplate will resolve that, but in the meantime, you could connect one thing at a time whilst checking your stats. When the stats drop – whatever you have plugged in is causing the issue.
3 Meg is around the speed you should be getting with that attenuation anyway.
Answer #27
A filtered faceplate will resolve that, but in the meantime, you could connect one thing at a time whilst checking your stats. When the stats drop - whatever you have plugged in is causing the issue. 3 Meg is around the speed you should be getting with that attenuation anyway.have u guys heard of fiberlink?I don’t know how uk net service providers like to built their contracts but in my case it guarantees the speedI’M NOT JOKING IT’S ON BLACK & white.I think when you purchase a service you should get a standard so you know what you ‘d expect
Answer #28
Pierre_Valois replied: A filtered faceplate will resolve that, but in the meantime, you could connect one thing at a time whilst checking your stats. When the stats drop - whatever you have plugged in is causing the issue. 3 Meg is around the speed you should be getting with that attenuation anyway.have u guys heard of fiberlink?I don't know how uk net service providers like to built their contracts but in my case it guarantees the speedI'M NOT JOKING IT'S ON BLACK & white.I think when you purchase a service you should get a standard so you know what you 'd expect
Yeah – that’s what I said in my post above.
The problem is, that the main telephone infrastructure is copper wire, and then you have cable company. Two different entities. British Telecom (Used to be the G.P.O. General post Office) has the copper – they are rolling out FTTC now, but only to places like new housing estates. So anyone out in the country is stuffed, most cable companies won’t even go that far out as it’s too expensive)
The further out into the country you go, the further you are from the local exchange, so longer copper wire = lower speeds.
Virgin did trial 100 Meg cable, not sure if they are still doing it ? I think their top package now is 50 Meg, but they cap you if you download more than about 5 gig during the day to 10% of the speed.
I am on copper wire – (but LLU), so my ISP has their own hardware at the local British Telecom exchange, the max speed I could possibly get on one line is 24 meg down. I could however bond two line and get double, but it is really expensive.
Answer #29
ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 00:04:09
Downstream 3,360 Kbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 9.4 dB / 17.0 dB
Line attenuation (Down/Up) 50.8 dB / 27.5 dB
Output power (Down/Up) 5.2 dBm / 1.5 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 52 / 0
CRC Errors (Down/Up) 1 / 0
HEC Errors (Down/Up) 0 / 0
Error Seconds (Local/Remote) 1 / 0
this was the master socket btw the connection was actualy worse ! :S but the micorfilter are so old i will replace them or somehting, i am going to get some money and jsu replace everything so i need ot start a shopping list! lol so a face plate…. new adsl cable to router
think thats it tbh the face plate would mean i can get rid of them two microfilters for the sky box’s right?
i migth take soem pictures for u chaps of my current facepalte but i think i have the right adsl socket for a filterd faceplate :S! but if im right this seperated the adsl internet cabel form the phone cable!? how will htis improve the sppeds/responsivness and do i need ot fiddle wiht the wirring?? hopefully not :S.
Also i can’t find any adsl cables!!! (socket to router) do you know where to find them?? thanks!
Edit. http://www.broadbandbuyer.co.uk/Shop/Reviews.asp?ProductID=8138 what you guys think?? or should i jsut slap on a nat5? aka the adsl and phone jack in one thing :L? this i-plate looks like it cuts off the rign wire too.
Answer #30
This should be your Master socket
http://www.ebay.co.uk/itm/NTE5-BT-Telephone-Master-Socket-Bell-Wire-Filter-/260797031516?pt=UK_Phones_PhoneLeads_RL&hash=item3cb8b6e45c
The filtered faceplate just slots straight in giving you a socket for the phone, and a socket for internet.
You will need as short as possible male to male RJ11 cable from the Master socket to the router.
eg.
http://www.amazon.co.uk/1m-ADSL-Cable-Broadband-Microfilter/dp/B0039JNRZ4/ref=sr_1_1?ie=UTF8&qid=1317081103&sr=8-1
If you can afford it, it is seriously worth investing in a Cat6 low loss cable from your router to your main computer.
I would perhaps buy 2 new micro-filters, and put just one on the SKY after fitting the faceplate, and keep one as a spare. I have been told by Openreach engineers I know that those micro-filters often die after 6 months or so.
If I knew where you lived and it was local, I would come round and show you how to do it, I’ve got tons of spare cables.
Answer #31
gilly replied: This should be your Master socket http://www.ebay.co.uk/itm/NTE5-BT-Telephone-Master-Socket-Bell-Wire-Filter-/260797031516?pt=UK_Phones_PhoneLeads_RL&hash=item3cb8b6e45c The filtered faceplate just slots straight in giving you a socket for the phone, and a socket for internet. You will need as short as possible male to male RJ11 cable from the Master socket to the router. eg. http://www.amazon.co.uk/1m-ADSL-Cable-Broadband-Microfilter/dp/B0039JNRZ4/ref=sr_1_1?ie=UTF8&qid=1317081103&sr=8-1 If you can afford it, it is seriously worth investing in a Cat6 low loss cable from your router to your main computer. I would perhaps buy 2 new micro-filters, and put just one on the SKY after fitting the faceplate, and keep one as a spare. I have been told by Openreach engineers I know that those micro-filters often die after 6 months or so. If I knew where you lived and it was local, I would come round and show you how to do it, I've got tons of spare cables.
Hey mate yer i see that socket you are tlaking about and i have one like it atmo but il link some ofthe sockets iv looked and but idk if they are improvments or not and ty for the cable link i need a 2m one of them shamefully because it has to go upstairs :/ and hopeuflly long enough so it wont eb on the carpet lol!
I dalt you know the lenches so what i might do is take some pictures and pop them on i got the genral basis of what needs doign now and il have some cash soon hopefully! firstly im goign to get a faceplate of some sort then new cable for socket to router and i need to do something about them microfilter its really messy :S my conneciton is still terrible! stuck at 1.10 Mb right now :/ so 100 kbps downlaod speed! :/ not going well!
Answer #32
Baroman replied: Hey mate yer i see that socket you are tlaking about and i have one like it atmo but il link some ofthe sockets iv looked and but idk if they are improvments or not and ty for the cable link i need a 2m one of them shamefully because it has to go upstairs :/ and hopeuflly long enough so it wont eb on the carpet lol! I dalt you know the lenches so what i might do is take some pictures and pop them on i got the genral basis of what needs doign now and il have some cash soon hopefully! firstly im goign to get a faceplate of some sort then new cable for socket to router and i need to do something about them microfilter its really messy :S my conneciton is still terrible! stuck at 1.10 Mb right now :/ so 100 kbps downlaod speed! :/ not going well!
You could always ask BT to run a test on your line for a few days, just tell them you are getting drop-outs. See if they can improve it anyway ? Don’t let them send an Openreach engineer out to you though, as they charge you if they can’t find any faults.
I know you said you have the SKY box, and cordless phone,but do you have a hard-wired extension from the Master socket – that can cause issues also.
Post back with links whenever anyway, I will see the topic get bumped
*EDIT – I forgot to post this link, it should give you a rough estimate of what speed you should be getting (distance from the exchange etc)
http://www.samknows.com/broadband/broadband_checker
Answer #33
Thanks gilly im msot defo not getting them speeds! Lol its taken the piss now bene capped twice not i was 1.10 now 80 and again 0.65!!! here are ym current stats…

ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 00:10:34
Downstream 1,088 Kbps
Upstream 448 Kbps


ADSL line status

Connection Information

Line state	Connected

Connection time	0 days, 00:10:34

Downstream	1,088 Kbps

Upstream	448 Kbps

ADSL Settings VPI/VCI 0/38 Type PPPoA Modulation G.992.1 Annex A Latency type Interleaved Noise margin (Down/Up) 11.3 dB / 18.0 dB Line attenuation (Down/Up) 50.6 dB / 27.5 dB Output power (Down/Up) 1.8 dBm / 1.5 dBm Loss of Framing (Local/Remote) 0 / 0 Loss of Signal (Local/Remote) 0 / 0 Loss of Power (Local/Remote) 0 / 0 FEC Errors (Down/Up) 715 / 0 CRC Errors (Down/Up) 225 / 0 HEC Errors (Down/Up) 118 / 5 Error Seconds (Local/Remote) 144 / 1 noise margins are everywhere too... and a fair few errors in the event log too! :/ i got tomoz off so i may wip out the camrea then and upload them and links it here im sure itl make everyhting alto easier but right now im so anouyed at BT!
You don’t say if these stats are from the master socket or not ?
If not, then hopefully changing the faceplate etc will sort your issues out.
Out of interest, what figure does Samknows give for your postcode ?
If there is a huge difference, then there may actually be a fault on the line and/or at the exchange. But bear in mind, Samknows gives the direct distance, not the actual route the copper wire actually runs from the exchange.
Also, if they are capping you frequently, and you are not downloading all that much, check the security settings in your router and make sure nobody is “piggy-backing” your wi-fi.
Answer #35
Hye gilyl that infomation is through the master socket and i finaly got bt on the line from anouther house and they have said there has been a issue with our lines in this local area and everyone has been capped to 1mb (but mine is 0.30) thye also said itl be up soon, but smaesknown said i can get up to 2mb/3mb which is correct but there is alot of oise on the line atmo, so i suspect a new facepalte will help the margins and sync also goign to replace hte hub two wiht a decent router and ofc the cables cat 6 when i can too!
Answer #36
Baroman replied: Hye gilyl that infomation is through the master socket and i finaly got bt on the line from anouther house and they have said there has been a issue with our lines in this local area and everyone has been capped to 1mb (but mine is 0.30) thye also said itl be up soon, but smaesknown said i can get up to 2mb/3mb which is correct but there is alot of oise on the line atmo, so i suspect a new facepalte will help the margins and sync also goign to replace hte hub two wiht a decent router and ofc the cables cat 6 when i can too!
I’d go mad if I got capped, lol. You should “cap” how much you pay towards your BT bill.
Hopefully they will get it sorted soon, or even better, they might decide to lay fibre and you can switch to Infinity:)
The filtered faceplate will certainly help your line.
Samknows doesn’t take into consideration the quality of the copper wire either, probably why you, and your neighbours have issues…
I was hoping to get fibre before the end of the year from my ISP, until they posted this on their blog today…
http://blog.bethere.co.uk/2011/09/update-on-fibre.html
Oh well, I may only have a 16 meg connection, but they have never capped anyone for excessive usage (and I have done 3TB of transfers in a month before) You would expect a better connection than what I have, as I am only 561m from the exchange, as the crow flies.
Answer #37
Ouch man im gutted about the delays your side :/ i wont get fiber will 2013 :/ BUT! adsl+2 by the end of the year hopefully! better than nothing woot lol well all i gota do is wait now.. upgrade and fix what i can really! iv really apprecaited all the help you have given em over the past few days gilly PM me if u want my emails or fb or somehting! should keep in contact!
Answer #38
Baroman replied: Ouch man im gutted about the delays your side :/ i wont get fiber will 2013 :/ BUT! adsl+2 by the end of the year hopefully! better than nothing woot lol well all i gota do is wait now.. upgrade and fix what i can really! iv really apprecaited all the help you have given em over the past few days gilly PM me if u want my emails or fb or somehting! should keep in contact!
No probs
I could have switched to BT Infinity months back, but I would rather stick with the slower speed and no caps or traffic management, at least were I am it is definately “unlimited”
Answer #39
Well thought id update… ia ctualy got to 2.60 mbps at one point but after 4 hours it went back down! idk it must be a cap BT are being vvvv harsh on us atmo…….. hoping to switch when i can
Answer #40
Baroman replied: Well thought id update... ia ctualy got to 2.60 mbps at one point but after 4 hours it went back down! idk it must be a cap BT are being vvvv harsh on us atmo........ hoping to switch when i can
I take it you have rung them to complain ?
If you switch providers, you may end up with exactly the same issue, probably some fault they cba fixing at the exchange because not enough people have complained. This is a problem as Openreach do all the work, not BT (seller)
If you are in dense residential areas and switch providers, you can often end up with a completely different connection at the exchange, and different wiring route which can be a bonus, but if you are rural, then you will more than likely get exactly the same route.
Answer #41
try messing around with your connection resetting router or whatever you could be capped

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