A very thin green line from bottom to mid screen on my LED?
July 31st, 2016
I just tried my screen on my friend’s computer, and suddenly a very thin green 1 pixel wide line appeared from the bottom of the screen to its middle (not a complete line??) so I tried it again on my computer, and its still there… is it ruined??
Model: Samsung LS22B300BS its a full HD LED backlit…
its 1 year old… and I rarely used it… So sad…
any ideas?
Edit: I checked the cable, its not the cable…I unplugged the cable, and turned the screen on, it lights for 1-2 seconds, and i saw it, very faint, but its there even without and cables attached…
Help??
Is it still under guarantee. If it’s only guaranteed for a year, and that year has only passed it doesn’t mean you can’t take it back. You could at least try and see what happens.
Even if the guarantee has run out take it back because it should last much longer than a year. I forget the exact terminology they use but it’s something like ‘Not fit for purpose’ …. and if they fob you off go see trading standards.
One year guarantee is bogus if you’re EU based. EU federal laws dictate that the mandatory default period for any type of product is 2 years. Even if the manufacturer only claims one year. Pull rank & dictate EU law
proof:
http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm
http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/
I think you’ll find that after a year has passed you don’t have a claim unfortunately.
Retailers usually give 28days money back or replacement if a product occurs a fault within 28 days of purchasing.
This is because if a product is going to fail then it is generally in its first few weeks of use.
Your guarantee comes from the manufacturer who covers the product for 1 year from the date of purchase which is law.
That states that after that time the retailer and manufacturer are no longer responsible for the failure of a product after that time. We as consumers buy products in the knowledge that the minimum life of the product could unfortunately be 1 year and gave the opportunity to take out an extended warranty at the time of purchase to cover those mishaps beyond the manufacturers warranty.
It has a guarantee of 33 months, but what would they do with it… Will they take it and fix, or replace it.. I have no idea…. I hope they dont take it, try to fix it, and refuse to replace it coz replacement is only for 14 days? I don’t want it disassembled then comes back in a worse condition… the service is crappy in my country..
So this is an officially ruined monitor?? OMG i hate to admit it, I shall take it to service then, and hope they replace it for me….
Thanks for the replies guys… wish me luck
Good luck Can these things even be repaired. You have a guarantee that’s only just over a third the way through, so plenty of time. Hopefully they replace it with new for you.
It has a guarantee of 33 months, but what would they do with it... Will they take it and fix, or replace it.. I have no idea.... I hope they dont take it, try to fix it, and refuse to replace it coz replacement is only for 14 days? I don't want it disassembled then comes back in a worse condition... the service is crappy in my country..
So this is an officially ruined monitor?? OMG i hate to admit it, I shall take it to service then, and hope they replace it for me....
Thanks for the replies guys... wish me luck
Are you in England or the EU?
I used to do returns for Currys in the UK (one of the bigger electronic chains).
If it was after the 28 days in our returns policy, and the item was over �100-�150 (as in it’s something we wouldn’t just scrap anyway) we’d have to send it either to our own repair team, or to the manufacturers. From there we’d have to return it to the customer within a “reasonable time”, which for us was 28 days. If the item is not back and working within 28 days, you are given a replacement up to the original value or specification, which some people abused like hell. If the item is returned unrepaired, the 28 days would continue and most of the time a new item given.
In the UK you have the Sales of Good Act
Under the Sale of Goods Act, the retailer must either repair or replace faulty goods 'within a reasonable time but without causing significant inconvenience'.
If the seller doesn't do this, you're entitled to claim either:
� a reduction on the purchase price, or
� your money back, minus an amount for the usage you've had of the goods (called recision)
The EU expected lifetime law mentioned by an earlier poster above may cover you in the EU, however I never seen this carried out without the person first having to pay to prove it wasn’t fit for purpose from sale by an independent professional (which was then reimbursed when we agreed and replaced) and people were only given a percentage of the life of the product that was expected and not fulfilled, so it’s not the ideal situation.
If it has a 33 month warranty and the company you purchased it for won’t honour it, you can send it to the company yourself with an RMA number, the process for which should be on the manufacturers websites. Unfortunately you usually have to pay the outgoing postage, and they’ll pay return.