Kaspersky Doesn’t Start!
January 26th, 2020
They all get installed, but after that nothing happens. When I click on the icon, no window opens. Nothing happens. At all.
Can someone please help me!
I’ve posted the log files created by both Malwarebytes’ Anti-Malware (in red) and HiJackThis (in blue).
Malwarebytes’ found no Malware.
What could be wrong??
Log File created by Malwarebytes’ Anti-Malware
Malwarebytes’ Anti-Malware 1.34
Database version: 1795
Windows 5.1.2600 Service Pack 2
2/24/2009 1:56:36 AM
mbam-log-2009-02-24 (01-56-36).txt
Scan type: Full Scan (C:\|D:\|E:\|F:\|)
Objects scanned: 180130
Time elapsed: 52 minute(s), 14 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
______________________________________________________________________
Log File created by HiJackThis
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:36:45 AM, on 2/24/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Intel\IDU\awServ.exe
C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\ESET\ESET Smart Security\ekrn.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Intel\IDU\iptray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\ESET\ESET Smart Security\egui.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\E-Color\Common\IconMgr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Internet Download Manager\IEMonitor.exe
C:\Program Files\E-Color\E-Color Indicator\TICIcon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
C:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe
C:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe
C:\Program Files\Malwarebytes’ Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes’ Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes’ Anti-Malware\mbamgui.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
F:\Misc\Utils\HiJackThis.exe
R0 – HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.wikipedia.org/wiki/Main_Page
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 – HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 – HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R1 – HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O1 – Hosts: 127.255.255.255 serial.alcohol-soft.com
O1 – Hosts: 66.98.148.65 auto.search.msn.com
O1 – Hosts: 66.98.148.65 auto.search.msn.es
O2 – BHO: IDM Helper – {0055C089-8582-441B-A0BF-17B458C2A3A8} – C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 – BHO: HP Print Enhancer – {0347C33E-8762-4905-BF09-768834316C61} – C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
O2 – BHO: HP Print Clips – {053F9267-DC04-4294-A72C-58F732D338C0} – C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 – BHO: AcroIEHlprObj Class – {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} – C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 – BHO: RealPlayer Download and Record Plugin for Internet Explorer – {3049C3E9-B461-4BC5-8870-4C09146192CA} – C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 – BHO: Groove GFS Browser Helper – {72853161-30C5-4D22-B7F9-0BBC1D38A37E} – C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 – BHO: SSVHelper Class – {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} – C:\Program Files\Java\jre6\bin\ssv.dll
O2 – BHO: (no name) – {7E853D72-626A-48EC-A868-BA8D5E23E045} – (no file)
O2 – BHO: Windows Live Sign-in Helper – {9030D464-4C02-4ABF-8ECC-5164760863C6} – C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 – BHO: Google Toolbar Helper – {AA58ED58-01DD-4d91-8333-CF10577473F7} – C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 – BHO: Google Toolbar Notifier BHO – {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} – C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 – BHO: Windows Live Toolbar Helper – {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} – C:\Program Files\Windows Live Toolbar\msntb.dll
O2 – BHO: Google Dictionary Compression sdch – {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} – C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 – BHO: Java(tm) Plug-In 2 SSV Helper – {DBC80044-A445-435b-BC74-9C25C1C588A9} – C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 – BHO: JQSIEStartDetectorImpl – {E7E6F031-17CE-4C07-BC86-EABFE594F69C} – C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 – Toolbar: Windows Live Toolbar – {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} – C:\Program Files\Windows Live Toolbar\msntb.dll
O3 – Toolbar: Yahoo! Toolbar – {EF99BD32-C1FB-11D2-892F-0090271D4F88} – C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 – Toolbar: &Google Toolbar – {2318C2B1-4965-11d4-9B18-009027A5CD4F} – C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 – HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 – HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 – HKLM\..\Run: [DiskeeperSystray] “C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe”
O4 – HKLM\..\Run: [ipTray.exe] “C:\Program Files\Intel\IDU\iptray.exe”
O4 – HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 – HKLM\..\Run: [nwiz] nwiz.exe /install
O4 – HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 – HKLM\..\Run: [GrooveMonitor] “C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe”
O4 – HKLM\..\Run: [QuickTime Task] “C:\Program Files\QuickTime\qttask.exe” -atboottime
O4 – HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 – HKLM\..\Run: [basicsmssmenu] “C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe”
O4 – HKLM\..\Run: [LogitechCommunicationsManager] “C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe”
O4 – HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 – HKLM\..\Run: [TkBellExe] “C:\Program Files\Common Files\Real\Update_OB\realsched.exe” -osboot
O4 – HKLM\..\Run: [SunJavaUpdateSched] “C:\Program Files\Java\jre6\bin\jusched.exe”
O4 – HKLM\..\Run: [egui] “C:\Program Files\ESET\ESET Smart Security\egui.exe” /hide /waitservice
O4 – HKLM\..\Run: [Malwarebytes’ Anti-Malware] “C:\Program Files\Malwarebytes’ Anti-Malware\mbamgui.exe” /starttray
O4 – HKLM\..\RunOnce: [Malwarebytes’ Anti-Malware] C:\Program Files\Malwarebytes’ Anti-Malware\mbamgui.exe /install /silent
O4 – HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 – HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 – HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] “C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe”
O4 – HKCU\..\Run: [BitTorrent DNA] “C:\Program Files\DNA\btdna.exe”
O4 – HKCU\..\Run: [IDMan] C:\Program Files\Internet Download Manager\IDMan.exe /onboot
O4 – HKUS\S-1-5-18\..\Run: [msnmsgr] “C:\Program Files\Windows Live\Messenger\msnmsgr.exe” /background (User ‘SYSTEM’)
O4 – HKUS\.DEFAULT\..\Run: [msnmsgr] “C:\Program Files\Windows Live\Messenger\msnmsgr.exe” /background (User ‘Default user’)
O4 – Global Startup: E-Color.lnk = C:\Program Files\E-Color\Common\IconMgr.exe
O4 – Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 – Extra context menu item: &Windows Live Search – res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 – Extra context menu item: Add to Windows &Live Favorites – http://favorites.live.com/quickadd.aspx
O8 – Extra context menu item: Download all links with IDM – C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 – Extra context menu item: Download FLV video content with IDM – C:\Program Files\Internet Download Manager\IEGetVL.htm
O8 – Extra context menu item: Download with IDM – C:\Program Files\Internet Download Manager\IEExt.htm
O8 – Extra context menu item: E&xport to Microsoft Excel – res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 – Extra button: (no name) – {08B0E5C0-4FCB-11CF-AAA5-00401C608501} – C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 – Extra ‘Tools’ menuitem: Sun Java Console – {08B0E5C0-4FCB-11CF-AAA5-00401C608501} – C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 – Extra button: Send to OneNote – {2670000A-7350-4f3c-8081-5663EE0C6C49} – C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 – Extra ‘Tools’ menuitem: S&end to OneNote – {2670000A-7350-4f3c-8081-5663EE0C6C49} – C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 – Extra button: HP Clipbook – {58ECB495-38F0-49cb-A538-10282ABF65E7} – C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 – Extra button: HP Smart Select – {700259D7-1666-479a-93B1-3250410481E8} – C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 – Extra button: Bonjour – {7F9DB11C-E358-4ca6-A83D-ACC663939424} – C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 – Extra button: Research – {92780B25-18CC-41C8-B9BE-3C9C571A8263} – C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 – Extra button: (no name) – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 – Extra ‘Tools’ menuitem: @xpsp3res.dll,-20001 – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 – Extra button: Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
O9 – Extra ‘Tools’ menuitem: Windows Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
O12 – Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 – DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Plugin Control) – http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O18 – Protocol: grooveLocalGWS – {88FED34C-F0CA-4636-A375-3CB6248B04CD} – C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 – Service: Admin Works Agent X8 (AWService) – OSA Technologies Inc., An Avocent Company – C:\Program Files\Intel\IDU\awServ.exe
O23 – Service: Basics Service – Seagate Technology LLC – C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
O23 – Service: Bonjour Service – Apple Inc. – C:\Program Files\Bonjour\mDNSResponder.exe
O23 – Service: Symantec Lic NetConnect service (CLTNetCnService) – Unknown owner – C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 – Service: Diskeeper – Diskeeper� Corporation – C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 – Service: Eset HTTP Server (EhttpSrv) – ESET – C:\Program Files\ESET\ESET Smart Security\EHttpSrv.exe
O23 – Service: Eset Service (ekrn) – ESET – C:\Program Files\ESET\ESET Smart Security\ekrn.exe
O23 – Service: Google Updater Service (gusvc) – Google – C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 – Service: InstallDriver Table Manager (IDriverT) – Macrovision Corporation – C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 – Service: Java Quick Starter (JavaQuickStarterService) – Sun Microsystems, Inc. – C:\Program Files\Java\jre6\bin\jqs.exe
O23 – Service: LVCOMSer – Logitech Inc. – C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 – Service: Process Monitor (LVPrcSrv) – Logitech Inc. – C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 – Service: LVSrvLauncher – Logitech Inc. – C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 – Service: MBAMService – Malwarebytes Corporation – C:\Program Files\Malwarebytes’ Anti-Malware\mbamservice.exe
O23 – Service: NVIDIA Display Driver Service (NVSvc) – NVIDIA Corporation – C:\WINDOWS\system32\nvsvc32.exe
O23 – Service: ServiceLayer – Nokia. – C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
—
End of file – 12894 bytes
me too!