NEW Laptop shuts down by itself
January 24th, 2020
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 27/12/2012 07:15:11
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: James-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=”Microsoft-Windows-Kernel-Power” Guid=”{331C3B3A-2005-44C2-AC5E-77220C37D6B4}” />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime=”2012-12-27T07:15:11.240810100Z” />
<EventRecordID>75368</EventRecordID>
<Correlation />
<Execution ProcessID=”4″ ThreadID=”8″ />
<Channel>System</Channel>
<Computer>James-PC</Computer>
<Security UserID=”S-1-5-18″ />
</System>
<EventData>
<Data Name=”BugcheckCode”>0</Data>
<Data Name=”BugcheckParameter1″>0x0</Data>
<Data Name=”BugcheckParameter2″>0x0</Data>
<Data Name=”BugcheckParameter3″>0x0</Data>
<Data Name=”BugcheckParameter4″>0x0</Data>
<Data Name=”SleepInProgress”>false</Data>
<Data Name=”PowerButtonTimestamp”>0</Data>
</EventData>
</Event>
It’s a dell inspiron 7720 and is running windows 7 premium
I wouldn’t accept that on any new machine ….. according to Trading Standards, it’s not fit for purpose. Since it’s still under warranty, if you haven’t installed any OS on it I’d take it back and get a new replacement. Don’t take no for an answer when you return it, you don’t want it repaired, you want it REPLACED or your money back.
So it’s not fixable from my end then?
So it's not fixable from my end then?
The thing is, even if it is fixable you might get another problem within the warranty period that requires you to take it back to the seller and if they notice you have done something previously like a self repair they could invalidate the warranty and you’d be left with a duff machine and out of pocket with no legal redress.
If I buy something and it goes wrong within the warranty/guarantee period (usually 12 months) I take it back regardless ….. it is your right after all, so make good use of it.
Ok cheers mate
Provide the minidump files (located in c:\windows\minidump) so I could look into it.
If you don’t have any (or the folder doesn’t exist) then refer to this guide:
http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
I wouldn't accept that on any new machine
It’s not that new:
I've had my laptop a couple of months now
If I buy something and it goes wrong within the warranty/guarantee period (usually 12 months) I take it back regardless ..... it is your right after all, so make good use of it.
I disagree with this advice. I don’t think a software problem justifies sending a laptop for repairs.
Most BSODs are caused by faulty drivers/software conflicts and not hardware issues. The OP can most likely fix it himself (with some assistance of course)
The thing is, even if it is fixable you might get another problem within the warranty period that requires you to take it back to the seller and if they notice you have done something previously like a self repair they could invalidate the warranty and you'd be left with a duff machine and out of pocket with no legal redress.
That’s total nonsense. You got anything to back that up?
That's total nonsense. You got anything to back that up?
Previous experience regarding electric goods matey (which involved Trading Standards) ……. I don’t quote ~love~ pal and I don’t quote anything like this unless I’ve been through it from experience …….. you obviously haven’t! ………….. It all comes down to on simple thing ………. ‘Fit for purpose’
And incidentally, 2 months old is new to me and I suspect many others and you want to get clued up on what your rights are.
I disagree with this advice
I know my rights pal! I take no ~love~ off retailers when it comes to faulty goods.
Previous experience regarding electric goods matey
General “electronic goods” and laptops/computers are not in the same category when it comes to warranty and self-servicing! A person is free to make whatever software or hardware changes he chooses and it’s not gonna void it! Even if he replaces a certain part, He’s still gonna have warranty for the rest of em! But there are certain limitations of course. Such as:
1. Hardware modifications (not referring to replacing or adding, but making an actual modification to a particular part) doing this will void it’s warranty.
2. Certain computer parts cannot be opened without voiding the warranty, Such as external hard drives and power supplies.
3. If a part/product has a warranty sticker and you remove it, It invalidates it.
4. Warranty never covers physical or water damage.
And incidentally, 2 months old is new to me and I suspect many others and you want to get clued up on what your rights are
New and brand new are not one of the same. If looking at it logically, The fact that this only
started happening recently suggests it’s software related. It’s not like the OP just brought it
home and it started happening just after. Just because one has certain rights it doesn’t mean
he should use em, As I previously stated, I see no justification to *exercise* this particular one.
I know my rights pal!
I LOL’d.
it’s all about fan system.. the laptop over heat.. and then shuting by it self…
Im with Sid … file a warranty claim as quick as you can and start asking for a new one right from the start. At this point there is no way of knowing if its a os glitch or power failure on the hardware side. Be sure to go over all the points on the warranty that will apply. I had a motherboard fail and do the same as yours is doing.
Ive made 6 warranty claims in 15 yrs for failed computer equipment and only once had to do anything extraordinary to get things settled with a replacement. Ive learned if its new and it breaks try and get a replacement first. Then you start fresh on the warranty for another year. The sudden random blackout shutdown thats happening to you may have nothing to do with the os. Get a claim in now and you wont get burned later. Use your Warranty … thats why you have it.
I guess you are the expert on The Sale Of Goods Act Roberto, my experience in using it obviously doesn’t count.
The fact that this only
started happening recently suggests it's software related
Not necessarily, it could be a hardware defect that was progressive and has only just begun to show itself as the fault gets worse through heat/usage etc of the computer.
At this point there is no way of knowing if its a os glitch or power failure on the hardware side
But there are certainly ways of determining it!
Besides, The OP can always opt for warranty if he fails to fix it himself. Plus it can be resolved
within a few hours if it’s not anything serious.
I had a motherboard fail and do the same as yours is doing.
And this is relevant how exactly? There are shared symptoms to many different computer
problems. Each case to it’s own.
I guess you are the expert on The Sale Of Goods Act Roberto, my experience in using it obviously doesn't count.
Didn’t say that, I was simply pointing out the facts as they are. You cannot be denied warranty
just because you made OS modifications or serviced/replaced a certain part. If your experience
suggests otherwise, Then you were ripped off!
Does it shutdown when its idle? (not in use) because all laptops usually come with an option to go into “sleep mode” and the monitors turns off. (these features can be switched off)
Few questions:
1) When did this first happen? 2) Describe, what you were doing at the time?
3) How often does it occur?
Does it shutdown when its idle? (not in use) because all laptops usually come with an option to go into "sleep mode" and the monitors turns off. (these features can be switched off)
Few questions:
1) When did this first happen? 2) Describe, what you were doing at the time?
3) How often does it occur?
No I’ve never put it into sleep or hibernate. It’s usually when I’m doing something like burning a dvd or playing a video clip. A few times it’s happened when I’ve pressed the power button and the windows symbol comes up and it just turns off like there’s a power cut (it isn’t that lol).
1) It’s happened so many times I can’t remember, I think I was burning a data dvd with nero
3) Apart from yesterday, hasn’t happened in 2 weeks.
I have this check up tool from dell on my laptop and it checks all of my hardware and they always pass the tests.
I don’t know if this helps but I have been getting this message popping up when my desktop loads up http://img133.imagevenue.com/img.php?image=277604996_Untitled_122_121lo.jpg
It’s been coming up for a while now, I’ve tried turn the GPC back on, won’t let me and I’ve created a new profile and it pops up with that also.
install a utility that can monitor your cpu temp and fan speeds and post it here and take a screenshot of the idle one and then of one where you are performing an intesive task such as playing games or videos etc. see if it varies large enough, if it does then it is surely an issue of overheating
[/quote]I don’t know if this helps but I have been getting this message popping up when my desktop loads up[quote] Boot in safe mode and login under a local adminstrator account.
Right click My Computer and click manage, up will pop up a computer management window, in that window double click Services and Applications and then click Services.
In the list of services scroll down to “System Event notification” and double click it. The properties for this Service will then display.
Make sure the start up type is set to Automatic and make sure the Service status is set to Started.
I don’t know if this helps but I have been getting this message popping up when my desktop loads up Boot in safe mode and login under a local adminstrator account.
Right click My Computer and click manage, up will pop up a computer management window, in that window double click Services and Applications and then click Services.
In the list of services scroll down to "System Event notification" and double click it. The properties for this Service will then display.
Make sure the start up type is set to Automatic and make sure the Service status is set to Started.
Just tried that and got this:
http://img43.imagevenue.com/img.php?image=820087357_Untitled2_122_41lo.jpg
Let it cool down. Put it on a table(not on your bed/lap) and try again. Sounds like overheating. If your house is dusty/dirty, vacuum the fan from underneath.
Regarding “fit for purpose”, Under UK consumer law, you are not automatically entitled to a replacement or refund. You must give the supplier an opportunity to rectify the problem by means of taking it away for repair/inspection.
Dan.
But if it was overheating then wouldn’t it happen all the time? It’s been on for 3 hours now and it hasn’t switched off and the fans havn’t arn’t making any noise. I downloaded a program to tell me the temps for the motherboard, video card, processor etc and they never went over 70c
I have a 2 year in home warranty anyway so they have to come and fix it no matter what
Found a solution to the Group Policy Service problem:
http://www.bleepingcomputer.com/forums/topic473923.html/page__st__30
Just tried it and it works!!