USB 3.0 with USB 2.0 speed on Dell Vostro 3360

Hello. My uncle’s laptop is a Dell Vostro 3360. It had USB 3.0 ports and we’re using a Seagate External Hard Drive that is also USB 3.0 powered. But when we’re transferring from my external hard drive to his laptop, it’s only USB 2.0 speed. 30 mb/s. We want to utilize the speed of USB 3.0. Any suggestions on how we can make it work?
Answer #1
Are you using the USB 3 cable? Normally blue with two mini-connector thingies (I know I know…. way too technical) on the one plugin.
I would also check to see that the usb3 drivers have been installed.
Quick edit: what model of external do you have? Some of the first ones out (model and manufacture date do matter on this one) were USB3 but not really – Seagate (and others) kind of stretched their claims on xfer rates. SURPRISE – not!
Answer #2
Are you 100% sure it’s a USB3 external? What model is it?
Also, The cable you used, Does it have a blue plastic on the inside of the USB connector?
Answer #3
Yes my usb cable is the one with the blue plastic inside and it has SS written on its coat.
Answer #4
How bout the model of the HDD?^
Try installing the USB3 driver:
http://ftp.dell.com/FOLDER01125699M/2/Chipset_Driver_M2RXF_WN_1.0.6.245_A03.EXE
Answer #5
Have you tried using a different USB port? Go through all the ports in the comp they may register different
Answer #6
@Roberto: The installer won’t work on the laptop. INF cannot be found. @: yes we tried all already.
Answer #7
@Roberto: The installer won't work on the laptop. INF cannot be found.
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