[SOLVED]can someone help me understand this guy’s English?
August 5th, 2016
Hi, let me explain my problem...
my OnePlus One was delivered yesterday. I straight away put the phone on charge and left it to charge to 100%. then, I let the phone die; it was near bed time so I went to bed and it said in Chinese and English that the battery was too low.
I woke up this morning, tried to charge the phone and it doesn't power on or anything. a few times it has flashed the OnePlus One logo but went off straight away! I have tested the USB and the USB plug; both are working fine. I have tested the wall socket and that is fine too!
I have tried the 20 seconds 5 times with the power button, tried fastboot mode and tried recovery mode. nothing is working!?
what should I do? £270+ is a lot of money to me!!!!!
thoughts??????
this is the fix but I don’t understand. help????
In My Case, I did the following steps...
After getting a full black screen (even no "low battery warning" screen after 1 day) and not even boot into recovery / fastboot...
===========================================
1) Kept the phone for 12 hours without touching and charging...
2) Plug official charger and usb for a moment... and tried booting... Nothing happend
3) Charged with official charger and usb for 6 hours and then
4) Pull off the usb and put back again ... and i got the LOW battery screen again,
WOW, staying for 4 / 5 mins...
5) Now don't try to boot or anything.. keep it charging for 30 mins more and let it be charged
upto atleast 10% (you will see normal charging battery icon screen) even
it is black.
6) Now finally boot your device by pressing power button for few seconds
7) Phone should boot normally...
================================================
yes I’m from the UK born and bred but I really don’t understand the steps I should do?! help?!
Sounds like he managed to get to it started by having the charger connected to 6 hours and then pulling the charger USB lead in and out..
That sort of thing shouldn’t though matey…..If it happens once it can happen again.
Sounds like a crook battery, charger or phone circuit.
Best to return all for repair or replacement..
1) Kept the phone for 12 hours without touching and charging...
my phone has been off for just under an hour. will check again in 11 hours.
2) Plug official charger and usb for a moment... and tried booting... Nothing happend
this is what I don’t get – obviously if it’s just sat there for 12 hours, plugging the wall charger in and then the USB – it’s not going to boot?
3) Charged with official charger and usb for 6 hours and then
will do this after 12 hours has been and gone.
4) Pull off the usb and put back again ... and i got the LOW battery screen again, WOW, staying for 4 / 5 mins...
so once the 12 hours is up, try and boot the phone; no success and then charge for 6 hours and try and boot the phone????
5) Now don't try to boot or anything.. keep it charging for 30 mins more and let it be charged upto atleast 10% (you will see normal charging battery icon screen) even it is black.
wtf? he just said charge it for 6 hours now 30 minutes?
6) Now finally boot your device by pressing power button for few seconds
this guy’s English is very poor.
7) Phone should boot normally...
this is what I want!
can anyone understand what he’s saying and can tell me what steps I should do?
according to the OnePlus One’s forums, it’s a known problem!!!!!!!
I think you will be better served at xda where cygogen folks hang out all of the time.
The steps the other guy listed were basically “I kept plugging and unplugging the phone in until I got lucky and it booted”
get a new phone..locally next time
... Re-enabling MTP [sic].. did the trick, and my OPO is now charging again as before.
For who, like me, is struggling to find the option, is under Settings -> Memory -> (3 dots upper right) -> USB Connection -> MTP
Something to try anyhow….
They are now into the thousands of phones on RMA since the launch, all with the same battery issue. I think you might want to get in line as with this many returns, it must be a hardware issue.
I also found this: supposedly the support desk script:
Make sure you are using the charger and cable that came with the OnePlus One and that your wall socket is working.
Try a different cable and charger that definitely works to make sure that’s not your problem.
If it won’t turn on then leave it plugged in for a couple of hours and then hold down the Power button for a good 20 seconds and see if it comes back to life. OnePlus suggests that you try holding the Power button down for 20 seconds five times to power cycle the phone.
Try plugging it into your PC and see if it’s recognized or if it charges.
Try holding down Power and Volume down and see if it boots into recovery mode.
If nothing works, you’re going to have to return it.
For that type of money, any amount actually I’d return it. It’s obviously a problem with phone. My opinion is it should work the way it’s meant to out of the box or send for replacement.
Turns out it needs a 2amp wall charger. My unit was supplied with a generic 1amp charger. That's not powerful enough to charge it when it's completely flat.
Most chargers are not 2amp so not enough juice for it.
Another possible solution that seems to be quite popular.
Hello Apurva ,
Thank you for contacting the Technical Support of ONE PLUS, I apologize for the inconvenience caused to you. Please follow these steps.
1) Keep the phone for 12 hours without touching and charging...
2) Charge with official charger and usb for 6 hours(after the above mentioned steps) and then
3) Pull off the usb and put back again ... and you may get a LOW battery screen again staying for 4 / 5 mins...
4) Now don't try to boot or anything.. let it charge for 1 hour or more.
5) Now finally boot your device by pressing power button for few seconds
6) Phone should boot normally…
Regards
Sanam
I’m on the 2nd stage waiting for the 3rd stage.
I have a USB plug from Apple that is 12w that I got from my iPad Air. will that do??
It’s not the wattage it is the amps. Apple of course does not have that spec anywhere on their site! Why would they go ahead and provide that lol anyhow, I digress…
I did find:
When charging an iPad Air, the ~70% efficient 12W charger supplies 2.4 amps on the USB port, draws 0.1 amps from a 230V wall socket, or 0.2 amps from a 110V wall socket.
It should be enough if 2.4 amps is correct; although, the phone might not recharge is it is more than the specs it requires (like .. whoops, too much so stop charging to prevent damage).
well, thanks.
I got it working.
solved.
thanks again to all who cared to reply!