Internet modem is not connecting.

i am using an internet modem. when i click “connect” it connects instantly and when i try to access internet then it suddenly disconnects itself. at first i thought it may be happening due to server or other issue. but then i talk to customer care of my internet provider they said, there is virus inside it or in the PC. can anyone tell me how to solve it??
is it even possible to have virus inside an internet modem?
please help me solving this issue step by step.
Answer #1
I doubt that…
Waht sort of modem U have ? Direct Cable ??
Try unplugging Modem completley… turn off computer.
Wait 5min or so.. turn on computer.. plug in the modem ( see if it finds it)
start internet… Not work ? need what OS u are on.
ED: well for a start.. I would never use what u use..
As for the connection.. do U have an Icon on the bottom right( show hidden icons) or network
Access.. right click.. network acces… hit trouble shoot as your connected
Answer #2
I doubt that...
Waht sort of modem U have ? Direct Cable ??
Try unplugging Modem completley... turn off computer.
Wait 5min or so.. turn on computer.. plug in the modem ( see if it finds it)
start internet... Not work ? need what OS u are on.
I AM using windows7 and its an USB modem offered by a mobile phone company.
if i dont access the internet then it remains connected, as soon as i start accessing internet it disconnects automatically.
if there is virus, then how to detect it and remove it?? i am using microsoft security essentials
Answer #3
My ISP, when I connect, I have to wait up to an hour for it to connect properly at the exchange etc and get my static IP’s back.
Your ISP check should be able to monitor the line whilst you are connecting to test the line and know what is wrong.
OOps – you talking about a dongle, that is just like a flash drive of course it can carry a virus. Get them to change that for you, and use a decent commercial anti-virus software to cleanup your own pc.
Answer #4
Get them to change that for you,
means, the customer care people will fix this issue??? they said there is a virus in my PC. and i dont want to format my PC. so what to do now?
Answer #5
Exactly what I said in my post earlier – get them to change the dongle.
Answer #6
Exactly what I said in my post earlier - get them to change the dongle.
they will not change the dongle.. as there is no warranty for that.
so what can be done then?? please help me coz i have to do a lot of things on internet. cant live without it
Answer #7
please suggest me what should i do now?
Answer #8
Tell E`m to Phook off and change ISP
Connect via cable not phonel line
Answer #9
Tell E`m to Phook off and change ISP
Connect via cable not phonel line
i already have used broadband cable but faced another serious problem. my CPU brunt due to spark caused in the electric line. and it happened 2 times. so i will not use it again because it is too risky.
Answer #10
Tell E`m to Phook off and change ISP
Connect via cable not phonel line
i already have used broadband cable but faced another serious problem. my CPU brunt due to spark caused in the electric line. and it happened 2 times. so i will not use it again because it is too risky.
A good quality surge protected gang socket would solve that problem.
Answer #11
Tell E`m to Phook off and change ISP
Connect via cable not phonel line
i already have used broadband cable but faced another serious problem. my CPU brunt due to spark caused in the electric line. and it happened 2 times. so i will not use it again because it is too risky.
A good quality surge protected gang socket would solve that problem.
no, high voltage electricity came from the internet line. it burnt CPU, motherboard. but monitor was fine.
Answer #12
Tell E`m to Phook off and change ISP
Connect via cable not phonel line
i already have used broadband cable but faced another serious problem. my CPU brunt due to spark caused in the electric line. and it happened 2 times. so i will not use it again because it is too risky.
A good quality surge protected gang socket would solve that problem.
no, high voltage electricity came from the internet line. it burnt CPU, motherboard. but monitor was fine.
You can get then with lan protection also here’s an example http://www.maplin.co.uk/p/belkin-4m-eight-socket-and-telecoms-surge-protected-extension-cable-white-n64cl
Answer #13
Try resetting your Winsock/IP Configration as explained here:
http://www.google.com?p=69587351#69587351
Answer #14
Try resetting your Winsock/IP Configration as explained here:
http://www.google.com?p=69587351#69587351
i will try to do this…
but what i did yesterday, clicked “my computer”>”manage”> “device manager”> uninstalled “universal serial bus controller”> installed it again.
this way i just extended the disconnection time. that means, now it disconnects 2/3/4 hrs later. but still this can not happen. i talked with the mobile operator they said, there might be a problem in the base station. they also said they will solve it. but customer care people are saying the problem is in my PC. that’s why i’m confused.
but i will try ur suggestion.
Answer #15
scan your PC with malwarebytes antimalware and see if it catches anything suspicious
Answer #16
Tell E`m to Phook off and change ISP
Connect via cable not phonel line
i already have used broadband cable but faced another serious problem. my CPU brunt due to spark caused in the electric line. and it happened 2 times. so i will not use it again because it is too risky.
A good quality surge protected gang socket would solve that problem.
no, high voltage electricity came from the internet line. it burnt CPU, motherboard. but monitor was fine.
You can get then with lan protection also here's an example http://www.maplin.co.uk/p/belkin-4m-eight-socket-and-telecoms-surge-protected-extension-cable-white-n64cl
see the image. high voltage came from outside internet line. thats why i moved to dongle.
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