how to use remote assistent

hey guys got no idea how to use remote assistent and even how to acces it.
soo if anyone can help me out or use some other program then then the windows one help me out here
thanks dudes
Answer #1
These links might help you:
http://www.windowsnetworking.com/articles_tutorials/wxprmass.html
http://technet.microsoft.com/en-us/library/bb457004.aspx
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx
http://www.ehow.com/how_2030978_use-remote-assistance.html
Answer #2
Teamviewer is a easy to use program that does the same thing. http://www.teamviewer.com/index.aspx