i have a major virus!
August 6th, 2016
go to safe mode,install kaspersky antivirus then update it and run a FULL scan.
is that the best option?
Well.. i wud say, go for HijackThis… and ask experts to analyze the log.. Link to one such thread is provided below, plz read it carefully and do as instructed:
http://www.google.com?t=1564986&start=0
i went into safe mode but i still cant see my desktop or any icons…
Well.. i wud say, go for HijackThis... and ask experts to analyze the log.. Link to one such thread is provided below, plz read it carefully and do as instructed:
http://www.google.com?t=1564986&start=0
best thing he cud do short of formatting and reinstalling OS
Well, first just do a quick reinstall of your windows. (I guess you can do this with some F-key during startup) Windows should work now, but not well. You should be able to backup your important stuff though. IF you don’t have important stuff, do this right away:
Format your HardDiskDrive and install your OS. This is from scratch, you are 100% sure you are not infected. You do need to install your important software again too though
Hey dude, If your original wallpaper is replaced by Warning Alert wallpaper & if you see the Red X mark alert at the right hand side bottom, then Its win32/Fakeinit infection. Frmwrk32.exe & ntdll64.exe will be running under process. Check whether you can see those 2 process in taskmanager. if u can see those, then its undoubtedly Fakeinit infection. Its easy to cure too.. Anyhow, check that and let me kno
It sounds like you are infected by a malware. Sooner or later your going to get a message saying your system is infected with spyware, please download “blank”, do not download it as it is a rogue anti-spyware product whcih gives out false positives so you can buy the product. I can help you remove it, please do the following,
Can you do the following in Safe Mode with Networking, (as the computer is booting press and hold your “F8 Key” which should bring up the “Windows Advanced Options Menu” as shown below. Use your arrow keys to move to “Safe Mode with Networking” and press your Enter key.
Note: With some computers if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the startup menu.) Once in the start up menu, select “Safe Mode with Networking“, then do the following instructions:
**Note: If your desktop does not show up on start up click and hold ctrl+alt+delete to bring up windows security, once the window pops up click on task manager, in task manager go to File–>New Task(Run..) and enter this specifically: explorer.exe. You should now be able to see your desktop, now please do the following:
- Download combofix from either of these two links:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe
1. If you are using Firefox, make sure that your download settings are as follows:
* Tools->Options->Main tab
* Set to “Always ask me where to Save the files”.
2. During the download, rename Combofix to Combo-Fix as follows:
3. It is important you rename Combofix during the download, but not after.
4. Please do not rename Combofix to other names, but only to the one indicated.
5. Close any open browsers.
6. We need to disable your local AV (Anti-virus) before running Combofix.
See here for how to disable your AV..
- Double click on ComboFix.exe.
- Follow the prompts. NOTE:
- ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
***It’s strongly recommended to have the Recovery Console installed before doing any malware removal.*** - Allow combofix to run
- Post C:\combofix.txt back here.
Note:
Do not mouseclick combofix’s window whilst it’s running. That may cause it to stall.
http://www.bleepingcomputer.com/forums/index.php?showtopic=114351
okay so i started into safe mode and i still cannot see anything on my desktop… i open task manager and try to run my malaware bytes through it but after clicking open on malaware bytes still nothing happens..
*edit*
also after clicking to open malaware bytes nothing is showing up in the applications but under processes i see mbam.exe which is malware bytes but it has 0.00 cpu usage along with everything else that is listed there.
**Also.. i tried running firefox from task manager and it did open it up but it says i dont have an internet connection so i cant even go and run trend micro home call
**ok i realized i did not enable safe mode with networking so now i was able to go onto firefox and go to trend micro housecall to get a full scan for malware, etc. hope this works…
ok so i did the trend micro homescan and it removed some malware, trojans, etc. but still cannot see my desktop icons/startbar, etc…
Please do the above instructions.
Press windows key + r and type in the run dialog(without quotes) “explorer.exe”
See if that works to replace your start bar/desktop icons to make your life easier to fix it.
I dono whether you have noticed my post or ignored my post. Still im posting this again. i can clearly understand that you can atleast open Taskmanager & Process Tab. so check for these two process Frmwrk32.exe & ntdll64.exe . if you see those, let me know. if you dont see anything as such too, you can convey that to us.