Tune up utilites disk scan sticks at 10

I ran tun up disk scan in win 8.1 I get scanning disk D 10% then no more. I restarted 1,2,3 % goes to 10 then sticks again. Wheres the error? how to fix it?
Answer #1
probably would be easier if u asked the folks of tuneup
Answer #2
yeah I think I fixed it thanx anyone its not running anymore