Refund request, mandatory transfer data:
August 7th, 2013
I’ve been dealing with Logitech for the past month due to faulty speakers under warranty.. I purchased the speakers from an online reseller (Ebuyer) so ended up following the claim directly with Logitech so they did not have my banking details etc to process my refund.
I recieved a .docx Microsoft office document very plain and temporarily drafted up by Logitech me thinks but uncomfortable sending sensitive personal & banking details via email..
Am I over reacting or is this unprofessional of Logitech to request details like this ?
Refund request, mandatory transfer data:
Please fill in this form on your computer and then return the completed form to us by attaching it to your response email.
Customer Care ID-number (xxxxxx-xxxxxx):
Requested Refund Currency and Amount:
Bank account holder’s first name:
Bank account holder’s last name:
Bank account holder’s address:
Bank account holder’s postal code:
Bank account holder’s city:
Bank account holder’s country:
Bank Details:
Bank name:
Bank address:
Bank postal code:
Bank city:
Bank country:
Bank account number:
Bank account IBAN code:
Bank branch account SWIFT/BIC code:
Yup – with those details anyone can take your money and, with a little extra work, your life..
Do you not have details of the transaction with the on-line seller? No Email confirming the sale, etc?
Why do you not take it up with the on-line seller anyway – it’s the seller who handles warranty.**
At any rate, I’d not send the bank details like that. Email and tell them you’re not comfortable with that and would prefer a cheque refund.
Companies are no more trustworthy than any individual – the company might be OK, but how do you know some little sneaky back-room bozo doesn’t now have your details?!
(** That’s a big issue with me, those shops that say to send warranty items to the manufacturer – NO, legally, my warranty contract is with YOU, it’s YOUR contract that’s with the manufacturer!) (and, yes, I’ve taken a few shops to court, and won, over this matter).
Fluffbutt replied: Yup - with those details anyone can take your money and, with a little extra work, your life..
Do you not have details of the transaction with the on-line seller? No Email confirming the sale, etc?
Why do you not take it up with the on-line seller anyway - it's the seller who handles warranty.**
At any rate, I'd not send the bank details like that. Email and tell them you're not comfortable with that and would prefer a cheque refund.
Companies are no more trustworthy than any individual - the company might be OK, but how do you know some little sneaky back-room bozo doesn't now have your details?!
(** That's a big issue with me, those shops that say to send warranty items to the manufacturer - NO, legally, my warranty contract is with YOU, it's YOUR contract that's with the manufacturer!) (and, yes, I've taken a few shops to court, and won, over this matter).
The guy at ebuyer was just a reseller, 21months had surpassed & trying to follow it up with ebuyer was not easy plus when filling in the return form ebuyer automatically cut off the form and refers to Logitech for support in regards to repairs & warranty replacements.
I’ve now requested payment via Paypal. But yeah I agree other payment options should be made available. He did say over the phone it was temp & would not store but who knows what would have happened.
Thanks for the reply
Update:
Unfortunately that is not something I can arrange with the refund department, I double checked with them to make sure. There are however three alternatives I can propose:
1) You fill in the document, save it and log into your account online to attach it to your existing case. That way communication via-email is avoided. I will pick it up from the system and delete the file after the refund has been handled.
2) I will call you and write down the numbers myself, however as there are a lot of numbers it is easier to make a mistake this way.
3) I give you my postal address (see the signature) and it can be sent as an actual letter.
Is this guy trying to scam me or what ?