Help : freezing destop : help
July 31st, 2016
I can click those TABS in window toolbar, but I can’t access the desktop (except using IDM then “OPEN CONTAINING FOLDER”)
after that all the Icon in the destop become anonym, like the image show 
Maybe I have a virus or I don’t know, cuz I don’t use an old PC or slow PC, but a Core 2 DUo.
But here is my Hijcakthis scan if anyone can help:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:00:46 PM, on 1/24/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\USB Disk Security\USBGuard.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Babylon\Babylon-Pro\Babylon.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\YouSendIt\Express\YouSendIt.exe
C:\Documents and Settings\Sherydan\Local Settings\Application Data\Google\Update\1.2.183.13\GoogleCrashHandler.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\Program Files\Blue Coat K9 Web Protection\k9filter.exe
C:\Program Files\Gigabyte\EasySaver\ESSVR.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Autodesk\3ds Max 2009\mentalray\satellite\raysat_3dsMax2009_32server.exe
C:\Program Files\Autodesk\3ds Max 2010\mentalray\satellite\raysat_3dsmax2010_32server.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Keys Server\sntlkeyssrvr.exe
C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Internet Download Manager\IEMonitor.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe
C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesApp32.exe
C:\WINDOWS\system32\mspaint.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://toolbar.google.com/tbredir?r=di&l=en&v=6.3&tbbrand=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R3 - URLSearchHook: DeviceVM Url Search Hook - {0063BF63-BFFF-4B8F-9D26-4267DF7F17DD} - C:\WINDOWS\system32\dvmurl.dll
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ievkbd.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O2 - BHO: Babylon IE plugin - {9CFACCB6-2F3F-4177-94EA-0D2B72D384C1} - C:\Program Files\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: SYSTRAN Toolbar - {95daa571-4def-4a6d-97d8-98a346672a24} - mscoree.dll (file missing)
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [USB Antivirus] C:\Program Files\USB Disk Security\USBGuard.exe
O4 - HKLM\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKLM\..\Run: [Babylon Client] C:\Program Files\Babylon\Babylon-Pro\Babylon.exe -AutoStart
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [IDMan] C:\Program Files\Internet Download Manager\IDMan.exe /onboot
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Sherydan\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [YouSendIt.exe] C:\Program Files\YouSendIt\Express\YouSendIt.exe -ui none
O4 - HKCU\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ie_banner_deny.htm
O8 - Extra context menu item: Download all links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files\Internet Download Manager\IEGetVL.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O8 - Extra context menu item: Translate this web page with Babylon - res://C:\Program Files\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll/ActionTU.htm
O8 - Extra context menu item: Translate with Babylon - res://C:\Program Files\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll/Action.htm
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: &Virtual keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Translate this web page with Babylon - {F72841F0-4EF1-4df5-BCE5-B3AC8ACF5478} - C:\Program Files\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll
O9 - Extra 'Tools' menuitem: Translate this web page with Babylon - {F72841F0-4EF1-4df5-BCE5-B3AC8ACF5478} - C:\Program Files\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll,C:\PROGRA~1\KASPER~1\KASPER~1\kloehk.dll
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe
O23 - Service: Blue Coat K9 Web Protection (bckwfs) - Blue Coat Systems, Inc. - C:\Program Files\Blue Coat K9 Web Protection\k9filter.exe
O23 - Service: ES lite Service for program management. (ES lite Service) - Unknown owner - C:\Program Files\Gigabyte\EasySaver\ESSVR.EXE
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: mental ray 3.6 Satellite for Autodesk 3ds Max 2009 32-bit 32-bit (mi-raysat_3dsMax2009_32) - Unknown owner - C:\Program Files\Autodesk\3ds Max 2009\mentalray\satellite\raysat_3dsMax2009_32server.exe
O23 - Service: mental ray 3.7 Satellite for Autodesk 3ds Max 2010 32-bit 32-bit (mi-raysat_3dsmax2010_32) - Unknown owner - C:\Program Files\Autodesk\3ds Max 2010\mentalray\satellite\raysat_3dsmax2010_32server.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Sentinel Keys Server (SentinelKeysServer) - SafeNet, Inc. - C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Keys Server\sntlkeyssrvr.exe
O23 - Service: Sentinel Protection Server (SentinelProtectionServer) - SafeNet, Inc - C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:\Program Files\TuneUp Utilities 2010\TuneUpDefragService.exe
O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe
--
End of file - 11864 bytes
HELP GUYS
i skimmed it quick, but i really don’t see anything wrong.
only thing i don’t like is RunDLL32.exe. it has a reputation for being a trojan.. run a full virus scan in safe mode to be sure you’re clean. if you’re clean, we can move onto other causes for sluggish PC performance.
edit – i checked your screenshot and noticed the exe’s are deleted. you definitely have a trojan… as i said, run a full virus scan in safe mode. if you don’t want to do that right away, open task manager and kill RunDLL32.EXE… if PC performance increases, delete it from its location.
I will take a day to scan all my drives, is it possible to scan only the HDD which contains the OS?
of course, all AV’s should give you the option of scanning what you want to. a full scan is the ENTIRE system, all drives, etc. but you can make it so it only scans C:\ for example, or D:\ so on & so fourth.
good luck, i’ll be here to help more when needed.
thanks! I will let you know later
after scanning with Kis 2010, it didn’t find anything.
But I had installed Tune up 2010 and it has something about this rundll32 too, to optimize or speed up start up and shut down of windows.
Is it a safe appz or something else?
Please don't double-post, use the edit button instead. Members are allowed to double or triple post only if their previous post has exceeded the maximum characters limit.
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try use combofix… http://www.combofix.org/download.php
make sure nothings running while combofix is running….
disable your av first…..
RunDLL32.exe is safe, but it is also a common exe. for a trojan.
Try using Avast also….it deleted some 15421 viruses and trojans from my HDD..
I am not very found of Avast, but I used Kaspersky 5 years now, and I like it.
after looking thru Google, is it possible that it’s my REGISTRY
a bad memory chip is the problem
A fix would probably be Ctrl-Shift-Esc and end explorer.exe, and then run it again (new task… “explorer.exe”). Your desktop freezing like that with all the other programs running means that explorer is hanging, which is usually caused by one of the programs running on your PC (strangely it’s very rarely windows itself).
I would try closing running processes one at a time to see what;s causing it, but because it’s and intermittant error it may be difficult.
smss.exe is also just as likely to be a virus as rundll32.exe. They’re both system files (so you can’t exactly close them) which viruses take over. Virus scan is probably the best, if that doesn’t work try cleaning your registry.. (make a backup first though).
if it’s in the registry download a rootkit scanner… run a full scan, and delete whatever it finds.
if it's in the registry download a rootkit scanner... run a full scan, and delete whatever it finds.
rootkit: is this a kind of online scan or software?
if it’s the case, can you post whare is the best place or a link for a download?
thanks
http://www.bleepingcomputer.com/tutorials/tutorial124.html
have a look at that… if you have any more questions on viruses or further help, i’d suggest you register at that forum and ask.. they’ve always helped those in need.
Thank you