{Solved} BSOD at Shutdown

Hi , over the last few days,my laptop has been unable to shutdown properly. As soon as i shut it down, its goes to BSOB and restarts.
I have the dmp file, can i post it here somehow if it helps ?
Thanks
Answer #1
You can recover your normal screen smoothly by following the given steps:
Steps 1. Turn off and then on your PC.
If the problem is in Windows then just shut down your system and restart. Shut the machine down completely and leave it for at least 20 seconds before switching it back on again. This also applies with external devices. If it�s a USB device try unplugging it and plugging it back into a different socket. It will ask the OS to reload the driver once again.
Steps 2. Visit the Action Centre
The Windows 7 comes with a feature called Action Centre to provide instant solution. Click on the flag in the far right of the taskbar will open the Action Centre. Check here for any solutions. You can click on the Troubleshooting link to find solutions to problems using Microsoft automatic problem reporting tool. The Action Centre comes in Windows 7 versions only.
Steps 3. Visit Microsoft Fix it
The Microsoft carries a unique sit called �Microsoft Fix it� to solve many issues.
Steps 4. Try Windows Update
If you find a problem being caused by a driver or is an issue with Windows itself, it�s possible that an update will fix the problem is already available via Windows Update. Have a look at all the optional and recommended updates as well as just the critical ones, as this is where a lot of driver and software updates tend to appear.
Steps 5. Reinstall the Driver
If you have hardware problems then dig out the original disc that came with your hardware and try to reinstall the driver. You can then reinstall the drivers through Windows Update or from the disc that came with your hardware.
NOTE: Be careful while uninstalling display or network drivers as this could render your screen blank or take you off the internet.
Steps 6. Clean up Windows
You can manage your hard disk by disk cleanup and CCleaner. If your problems are caused by performance issues you can clean up Windows. Start Menu will find disk cleanup which does an admirable job of stripping out temporary and rubbish files that can slow Windows down. CCleaner will clean up the computer�s registry. Restart the computer after the action.
Steps 7. Run the System File Checker
From the Start Menu open the command prompt and type SFC /SCANNOW. It will run the System File Checker. You will need your Windows install disc in your optical drive for this to work. It will scan all your Windows files and see if any have become corrupt. If it finds any it will replace them with the originals from the install disc.
Steps 8. Reinstall the software
Some issue may arise due to the application software not due to the OS. Reinstalling or repairing it will solve the case. Find the Programs and Features from the control panel in Windows 7 and search for the program, and go for �Repair� option for that program. Failing that uninstalling and reinstalling your program might fix the problem.
Answer #2
Thanks for the multiple solutions. The problem is 1 cant use solutions 1 and 4 because for that i need to be able to shutdown my laptop. I cant restart it either as the same BSOD occurs. Since the BSOD occurs pre-shutdown , i cant install updates either.Solution 5 wont work since I dont have any hardware issues ( I think). Action Center and Microsoft Fixit didnt help.
SOultion 8 is what i Aim to avoid.
Currently working on solution 6 & 7
Answer #3
I have the dmp file, can i post it here somehow if it helps ?
Yeah, Do that!
Then I could analyze it and figure it out.
You don’t even know what’s causing the problem yet you’re offering solutions?
That is quite backwards I’d say.
Answer #4
Hey Roberto, thanks for offering your help
Here is the dump file
http://filerio.in/z7cl50jgjnu6
Answer #5
Well, That minidump doesn’t contain enough information for me to determine the exact
cause, But it seems it might be related to your bluetooth driver, So try updating it (Obtain the latest from your laptop manufacturer site) Do you have any other minidumps to provide?
Answer #6
Yep. That would be my guess. Bluetooth Tray Application. BTTray.exe
KERNEL_LOG_FAILING_PROCESS:  BTTray.exe
Try updating the blue tooth driver. or look in the options and maybe turn off the tray application.
.. or you could also try ending the task bttray.exe in task manager before powering off or restarting pc.
But If you do not use blue tooth at all.. then you can simply disable it in device manager.
Since it’s a laptop.. their could be a blue tooth Off button somewhere on the laptop itself..
Answer #7
Thanks guys… i guess it was some windows update for a bluetooth driver.. did a system restore to a previous day and now its fine.. thanks for all your help