Laptop repair help

my hard drive got fried and i went to a computer repair shop to get it fixed. after i went home i noticed that he installed a 32-bit version of windows when i needed the 64-bit because i have 6gigs of ram. when i called him he said that no laptop could run 6gigs. i checked on the microsoft website just to make sure and i was right, so i decided to check if everything else was fine. I clearly remember that i had had 2.3gz of ram and now i have only 1.4
is there any way i can prove that i had 2.3gz before he “fixed” my laptop?
heres the link
http://h10010.www1.hp.com/wwpc/ca/en/ho/WF06b/321957-321957-3329744-64354-64354-5145708-5173141.html
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Answer #1
one thing to remember is 32 bit will not show any more than 4gb of ram. I would double check the laptop. remove the covers and physically check the ram (size and part number) that is in the laptop now. Even go as far as taking a picture for proof
2 things can happen
1. the shop was wrong (installed the wrong os) and the ram is not being reported by windows (physical check will verify this) (this also proves if there was tampering and you won’t look stupid either)
2. they stole your ram and replaced it with a lesser amount ram
After you are done verifying the ram time to revisit the shop
your receipt and a printout of that link is all you need. take everything to the shop and make them a final offer . Put it back to what it was or I will report this. If they refuse walk outside of the shop and call a cop.
Answer #2
when you boot your laptop up go into BIOS, should tell you the amount of ram in there.
if its less then 6GB you know what to do.
Answer #3
sorry if i wasnt clear in my first post, but it was processor that was stolen.
it was 2.3Ghz but now it is only 1.4Ghz.
Answer #4
the processor is soldered on the main (mother) board. The only way to change that is replace the whole board. Once again you need to check the part numbers to prove anything
click start in the search box type system info
open system info and all your specs should be listed there
Answer #5
or alternatively download CPU-z
http://www.cpuid.com/downloads/cpu-z/1.59-setup-en.exe
open the program and see which processor you got etc. if you dont know just post a screen shot of the first (CPU) and fourth (MEMORY) tabs.
OH ~love~ how silly of me.
doesnt that CPU have a boost feature ?
kinda like the intel turbo boost
Answer #6
doesnt that CPU have a boost feature ?
kinda like the intel turbo boost
not a boost, but a clock down feature to save power
CPU-Z should tell you the full speed and current clock speed
Answer #7
some laptops have the ability to change cpus, eg The thinkpad T series, its not that hard, i wonder who would swap out the whole board lol,
maybe if you had a receipt or a box containing the manual or something, that states the specs or something
Answer #8
Quite a lot of laptops it’s very easy to swap out the cpu, they are not all soldered in, not sure about HP though.
If I were to take something in for repair like that, I would security mark the decent bits with a UV marker pen (I do that when I RMA things so I know I haven’t got the same item returned)
see what cpu-z gives you, and surely you have a receipt for the original purchase with it’s specs ?
edit – from HP specs
2.3 GHz/1.4 GHz, 4 MB L2 cache
You need 64 bit Windows
Maximum memory - Upgradeable to 8 GB DDR3